Workforce Management (WFM) Amazon Administrator

General Dynamics Information Technology
Washington, DC
Dec 07, 2018
Dec 10, 2018
Full Time
Develops Amazon systems specifications that address Workforce management business requirements and that fit with company/customer system architecture standards.Analyzes and evaluates existing or proposed systems and designs Amazon Connect systems to process data for Workforce Management and Command Center functions.Analyzes Amazon Connect systems and procedures to refine them as needed to meet business needs of the Command Center and its customers.Codes applications and tests to software requirements.Analyzes detail of Amazon systems factors, including input and output requirements, information flow, hardware and software requirements, and reliability characteristics.Writes or updates Amazon software specifications.Records all inputs and outputs of Amazon systems, including file sizes, data bank requirements, variability of information and appropriate statistical measures such as frequency, volume, peaking, etc.Prepares and updates documentation for new or existing systems using Amazon Connect for the Command Center.Troubleshoots and provides technical support and solutions to users of the Command Center and its customers.Monitors system effectiveness in satisfying user needs and provides input for enhancements to better proficiency.Maintains current knowledge of relevant technologies as assigned.Participates in special projects as required.2-5 years of directly related computer systems analysis and/or programming experience.Minimum of 2 years working in workforce managementKnowledge of the fundamental concepts, practices, and procedures used in systems analysis and design.Proficiency in the use of Amazon Connect and preferably one or more specific technologies such as Salesforce.For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.WISY12

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