IT Support Analyst

Reston, VA
Dec 07, 2018
Dec 10, 2018
Analyst, IT
Full Time
Job Description: This position requires excellent telephone and written communication skills. The analyst will be required to use remote software (Bomgar) to resolve Level 1 and Level 2 user issues. Work will be assigned using the internal ServiceNow ticketing system and expectations for ticket closure are high. This position requires mid-level knowledge of hardware, software, local peripherals and mobile devices in both a PC and MAC environment. Required Skills: * 3 + years of experience in computer systems or IT support, with technical proficiency in workstation operating systems, tools and productivity office suites. * Experience in multi-platform environments. (PC, Macs and mobile devices) * Good working knowledge in supporting Microsoft Office applications including; Outlook, Word, Excel, and PowerPoint, along with a prior experience in Visio, SharePoint, and Project. * Good troubleshooting skills with various COTS products, including Acrobat and Symantec * Good understanding of network connectivity and Active Directory Preferred Skills:* Bomgar (or similar software), ServiceNow (or similar software) Education/Certifications:* Help Desk Institute and A+ certification encouraged. Business Travel Required?* No

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