Operations Manager

Employer
Transdev North America
Location
Fairfax, VA
Posted
Dec 07, 2018
Closes
Dec 10, 2018
Industry
Other
Hours
Full Time
Overview The Operations Manager (Fixed Route) reports directly to the General Manager in managing daily operations to include but not limited to; route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for the location. This is for proposed business all offers are contingent upon Transdev's award of the contract. Responsibilities Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors Works closely with the maintenance department to ensure that all operation requirements are met Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel Coordinates with the safety and training department to ensure all safety goals and directives are met Develops Operations department budget May operate a vehicle in revenue service, if necessary Maintains confidentiality of all information Qualifications Education, Licensing, and Certifications : High school diploma or equivalent, such as GED, required. Experience, Skills, and Knowledge Required: 5-7 years operations experience in a transit environment. 5-7 year's previous supervisory/management experience in Transit. Experience working in a fast-paced, high pressure environment. Experience dealing with the Union and working in the transportation industry a must. Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion. Must possess ability to lead and motivate employees. Experience dealing with federal, state, and local agencies (ie, DOT, FTA, OSHA, etc.). Excellent communication skills both written and oral. Proven adult training skills and ability to make presentations a must. Detail oriented, well organized, and possess effective time management skills. Proven customer service and interpersonal skills a must. General knowledge of Windows-based computer operating system and Microsoft office package. Must be able to work as a member of the team. Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups. Must be able to work flexible hours or shifts. Pre-Employment Requirements: Must be able to maintain a DOT medical card Must submit to drug testing and a criminal background check Physical Requirements: Must be able to work shifts or flexible work schedules as needed. Regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands or arms; and talk or hear. Frequently required to sit. Occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell. Occasionally required to lift up to 25 pounds. Up to 30% of the workday is spent outdoors monitoring service on routes, transit facilities, and company locations. Must be able to work in extreme heat and cold and in a damp environment with moderate noise. Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer. For more information please visit our website at www.transdevna.com/careers The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: www1.eeoc.gov/employers/poster.cfm Drug free workplace If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check Requisition ID 2018-8792 Position Category Management & Above Internal Code \#TNA Internal Reference 921 Internal Code 3 Ind1 Company/Division Transdev Services

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