IT Intern

Gate Gourmet
Reston, VA
Dec 07, 2018
Dec 10, 2018
Full Time
Reporting to the Mgr, IT, the Intern, Information Technology position will assist the technical staff and other support personnel as necessary. Responsibilities include assisting with desktop support, network support, and mobile device configuration and administration. This will be a challenging position in a dynamic team oriented environment.Main Duties and Responsibilities:Provide Tier 1/Tier 2 desktop/network supportProvide break fix services for laptops, desktops and mobile computing devicesProvide mobile device supportImage creation and distribution (Symantec Ghost, etc )QualificationsEducation:Preferred candidates should be working towards the completion of a BA/BS or MS degree in computer science or similar degree.Work Experience:Basic knowledge of Microsoft Windows 2000/XP/2003 operating systemsExperience with Microsoft Office applications and general knowledge of Windows applicationsRemote PC trouble resolutionImage creation and distribution (Symantec Ghost, etc )PC hardware and software configuration skills, preferably with Dell, IBM, and HP/Compaq PCs and LaptopsUnderstanding of the following concepts: IP, DHCP, WINS, and DNSBasic knowledge of mobile computing devices (Blackberry and Windows/Apple Mobile devices)Technical Skills: (Certification, Licenses and Registration)Excellent interpersonal skillsSelf-starter and organized to schedule and manage multiple activities in the same timelineHighly organized and detail orientedAbility to work independentlyLanguage / Communication Skills:Excellent communication skillsMust be a good listenerMust be able to communicate effectivelyJob DimensionsGeographic Responsibility: CorporateType of Employment: full-time / part-timeTravel %: noneExemption Classification: non-exemptInternal Relationships: IT Team and other teams in the corporate officeExternal Relationships: n/aWork Environment / Requirements of the Job:Regular office environment.Must have own form of transportationMust be willing to fulfill a 4 to 6 month commitment of employmentBudget / Revenue Responsibility: (Local Currency)Organization StructureDirect Line Manager (Title): Mgr, ITDotted Line Manager (Title, if applicable): n/aNumber of Direct Reports: n/aNumber of Dotted Line Reports: n/aEstimated Total Size of Team: 2gategroup Competencies Required to be Successful in the Job:Thinking - Information Search and analysis & problem resolution skillsEngaging - Understanding others, Team Leadership and Developing PeopleInspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectivelyAchieving - Delivering business results under pressure, Championing Performance Improvement and Customer FocusDemonstrated Values to be Successful in the PositionEmployees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:We treat each other with respect and we act with integrityWe communicate and keep each other informedWe put our heads together to problem solve and deliver excellence as a teamWe have passion for our work and we pay attention to the little detailsWe foster an environment of accountability, take responsibility for our actions and learn from our mistakesWe do what we say we will do, when we say we are going to do itWe care about our coworkers, always taking an opportunity to make someone's day betterThe above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser:

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