Tier I Help Desk Specialist
Do you have a passion for Information Technology and customer service? Have you completed your Bachelors or Associates degree and obtained a CompTIA certification and are looking to continue your career in the Help Desk Field? Then this position is for you! Our client provides IT solutions for a range of industry leaders as well as key government agencies. They are committed to collaborating closely with their clients to fully understand business requirements and fully support organizational objectives. If you are looking to work in a fast-paced, dynamic environment with a customer-centric approach, consider applying to be a Tier I Help Desk Specialist with our client. Due to federal clearance eligibility requirements, applicant must be a US Citizen or Permanent Resident. Responsibilities of the Tier I Help Desk Specialist: Provide end user support in-person and via phone and email Create, manage, and monitor tickets and problem trends Analyze incidents and determine level of support required Maintain and monitor incident records within the ticketing system Resolve all customer issues within twenty minutes or escalate call for resolution Ensure adherence to enterprise standard operating procedures Requirements of the Tier I Help Desk Specialist: Associate's or Bachelor's in IT or related field CompTIA A+, Network+, or Security+ certification required At least 4 years of help desk experience Keywords: Tier 1 Help Desk Specialist, CompTIA A+, Network+, Security+, Incident Response, Issue Resolution Job ID: 313919 About Eliassen Group: Eliassen Group provides strategic talent solutions to drive our clients' innovation and business results. Leveraging nearly 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!