Call Center Customer Service Representative - Optima

Location
Norfolk, VA
Salary
Competitive
Posted
Dec 06, 2018
Closes
Dec 11, 2018
Ref
118319BR
Function
Administrative
Industry
Healthcare
Hours
Full Time
Overview:

Optima Healthcare is currently recruiting for an experienced customer service representative to work in their Norfolk call center locations on Military Hwy!

Full time - 40 hrs/wk with benefits, and a great work environment!

Minimum 2 years customer service experience required
Call center and healthcare/managed care experience preferred
Shifts - Call center hours are 8am-8pm, shifts may first, second, or third

Location: N. Military Hwy in Military Circle Mall area

Other
Pre-employment screening required.

Responsibilities:

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Provide quality service and customer satisfaction through effective communication and education.

Qualifications:

Education Level
High School Grad or Equivalent

Experience
Required: Customer Service - 2 years, Data Entry - Previous experience

Preferred: Call Center and Managed Care experience

Skills
Data entry, customer service, multi-tasking, problem solving, sitting for long periods of time

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