Arlington County's Department of Public Safety Communications and Emergency Management (PSCEM) is looking to fill a Watch Officer position. The Watch Officer manages the collection and dissemination of information to inform the appropriate County Leadership (including the Public Safety Command Staff) of potential and actual risks, threats and ongoing incidents that may have operational consequences. This position provides effective situational awareness via timely and accurate notification of significant events that impact the citizens, visitors, and employees of Arlington County. Additionally, the Watch Officer is responsible for managing the Employee and Public Alerting System utilized by the County.
Specific duties include:
- Monitoring emergency and non-emergency communications from multiple sources and sending notifications using multiple alerting systems to include the Fire Mutual Aid Radio System (FMARS), Police Mutual Aid Radio Systems (PMARS), National Warning System (NAWAS), Computer Aided Dispatch systems (CAD), local and national media, and other local, state, and federal systems;
- Collecting and assessing the need to disseminate information based on the operational impact to the County from a variety of sources, data feeds, and contacts;
- Recognizing and analyzing impact of incidents and assisting the Emergency Management department with coordinating and deploying the County's emergency response and department's social media accounts;
- Reviewing, recommending, and implementing standard operational policies, procedures and guidelines to support emergency preparedness;
- Establishing and maintaining effective relationships with customers representing a variety of socioeconomic and cultural groups;
- Operating, maintaining, and troubleshooting Watch Desk-related equipment (i.e., traffic camera software, multiple computers, radios, WebEOC, Everbridge, etc.);
- Composing emails, memorandums, narrative reports and notifications to facilitate emergency response, record keeping, data collection and analysis;
- Researching, developing, and maintaining operational procedures and guidelines for situational awareness;
- Maintaining close working relationship with Police and Fire Department leadership to assist during emergency situations and planned large scale events; and
- Attending and participating in meetings, conferences, trainings, and jurisdictional and regional exercises.
Minimum: High School Diploma or equivalent, plus experience in public safety, emergency management or other directly related field that includes experience using a variety of tools to facilitate emergency notifications, record keeping, data collection and analysis.
Desirable: Preference may be given to candidates with one or more of the following:
- Considerable knowledge of emergency management technologies supporting Watch Desk operational activities to include WebEOC, NAWAS, and/or Emnet IPAWS;
- Knowledge of law enforcement and fire/EMS terminology and radio communications, techniques and procedures as they relate to dispatch activities;
- Experience working in Public Safety under stressful conditions making critical decisions using sound judgment;
- National Incident Management Systems (NIMS) certifications (100, 200, 700, 800); and/or
- Experience using CAD, VCIN, radios, emergency alerting systems, social media, and other public safety and emergency management systems.
Click here to download the background packet (Only those invited for interview)
1) Applicants invited to participate in the interview process must download and bring the completed background packet with them to their interview (including documents which require notary signature).
2) Applicants must be able to pass a comprehensive background check and polygraph examination.
3) Applicants must be able to obtain a Virginia Criminal Information Network (VCIN) Operator Level C certification.
4) Applicants must possess or obtain National Incident Management Systems (NIMS) certifications (100, 200, 700, and 800) within three months of employment.
This employee will work on any one of the three assigned 10-hour shifts and must be available to respond in emergency situations. Exact work schedule is based upon the needs of the department and will be determined at time of hire. Employee must be available for call-back in emergencies and must be willing to work alternate shifts including nights, weekends and holidays.
Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Your responses to the supplemental questionnaire are required for this position. Please do not give "see resume" as a response to the questions. Incomplete applications will not be considered.