PERMIT ADMINISTRATION MANAGER
Arlington County is seeking a results-oriented manager to manage the day-to-day Permit Administration Program and related administrative procedures for all new and existing construction within the county. This key senior level employee leads the unit facilitating building permits and construction inspections through direct contact with construction/development professionals, engineers, architects, attorneys and the public.
Specific duties include:
- Setting goals, objectives, and establishing priorities;
- Monitoring the level of customer service and responding to customer needs;
- Monitoring and evaluating program and operational effectiveness;
- Coordinating and integrating work processes across section and program lines and troubleshooting related processes;
- Providing assistance and information to staff, citizen groups, developers, contractors, attorneys, engineers and other departments with regard to construction and inspections policy, procedures and requirements, and inspection scheduling and legal notices;
- Responding to grams and other requests from the County Board and the County Manager's Office related to Division work; and
- Coaching and developing staff, and tracking and evaluating staff performance.
- Ensuring the financial health of the development by monitoring funds;
- Noting trends and issues and conducting industry benchmarking research;
- Recommending fee changes and preparing board reports related to fees;
- Monitoring procedures and security measures to maximize fee collections; and
- Projecting revenues for the budget process.
- Trouble-shooting Permits Plus and other information technology issues pertaining to permitting, customer care and inspection scheduling;
- Investigating and assisting in the development of alternative tools for processing permits;
- Conducting research and/or developing alternative systems to replace Permits Plus and oversee the implementation, training and documentation;
- Representing the division at planning sessions with other county agencies; and
- Providing subject matter expertise to CPHD IT staff related to permitting and other division services and procedures.
- Strategically plan and oversee the operations of an organization unit;
- Make decisions and solve operational problems arising in the organization unit;
- Plan, direct and supervise the work of subordinate professional permit review personnel;
- Establish and maintain effective working relationships with officials, managers, employees and the public; and
- Exercise highly developed skills in oral and written communication.
Minimum: A Bachelor's degree in Business administration, construction management, engineering, architecture, or a closely related field, and extensive progressively responsible, professional level experience in process management, organizational development, customer service or a field closely related to the duties described above.
Substitution: Additional qualifying experience may be substituted for the education requirement on a year-for-year basis.
Desirable: Preference will be given to applicants with one or more of the following:
- Master's degree in business or Public administration;
- Experience with boards and commissions and customer groups and making relevant presentations to individuals, groups and organizations;
- Experience in conflict management and resolution; and/or
- Experience in process reengineering.
Permit Technician Certification or the ability to obtain certification within 12 months of employment.
This position is funded by the County's CPHD Development Fund which is a self-supporting entity that derives its revenue from fees charged for all building and related services to the building industry.