BUSINESS SYSTEMS ANALYST (COMPUTER-AIDED DISPATCH)
Arlington County's Department of Public Safety Communications and Emergency Management (PSCEM) is hiring a Computer-Aided Dispatch (CAD) Business Systems Analyst for the Emergency Communications Center (ECC) to develop, manage, maintain and ensure the 24-hour availability of its mission-critical Public Safety CAD system. This CAD system includes multiple levels of integration with geography information system (GIS) mapping, data transmissions, and various interfaces. The ECC uses this system to dispatch police, fire and/or rescue units to respond to emergency and non-emergency calls for service. Working closely together with the CAD System Manager, the Business Systems Analyst will ensure uninterrupted systems integration and connectivity with CAD and other mission-critical systems to include the 9-1-1 emergency phone system, mobile data computers, fire station alerting systems, and fire and law enforcement records.
Reporting to the ECC Deputy Administrator, the Business Systems Analyst will also provide project management support for a $7M mission critical Capital Improvement Plan (CIP) to update CAD and will assist with the County's plans to transition to a regional integrated CAD system. This project management work involves the full lifecycle of support to include developing Requests for Proposal (RFP), Statements of Work, drafting contract documents and negotiating service level agreements with vendors and contractors.
To learn more about PSCEM, please click here.
Specific duties include:
- Co-administering the CAD system to include researching, analyzing, documenting and validating system requirements and completing related configuration modifications on hardware & software;
- Investigating reported issues on the CAD platform to include software and equipment, and working with appropriate vendors to ensure resolution;
- Developing, updating and delivering CAD related training to meet user needs;
- Collaborating with project stakeholders to include the Police, Fire, Sheriff's, and County/Public Safety Information Technology (IT) Departments to ensure successful systems integration and operational efficiencies;
- Tracking, managing and documenting vendor deliverables and performance;
- Maintaining the GIS mapping interface tool for dispatching services;
- Preparing statistical reports on ECC activity and usage; and
- Maintaining security tables to grant varying levels of ECC access and permissions to appropriate County employees.
Minimum: Bachelor's degree in Business Information Systems, Computer Sciences, or a related field, plus considerable experience providing business system analysis requiring multiple levels of integration (e.g. GIS, data transmissions, emergency management systems) to include at least one year of technology project management experience.
Substitution: Additional years of experience in a directly related field may be substituted for the education requirement on a year-for-year basis.
Desirable: Preference may be given to candidates who demonstrate experience in one or more of the following areas:
- Working in a 9-1-1 Center;
- Administering CAD systems;
- Managing business system integrations and configurations to include work with mobile data computers, fire station alerting systems, and public safety related records management; and/or
- Collaborating with Emergency Communications Personnel (Police, Fire, Sheriff's, and/or Public Safety Departments) to ensure operational efficiencies.
Each section of the application must be completed. A resume may be attached; however, it will not substitute for the completed application. Incomplete applications will not be considered.
This position will require travel around Arlington County for various meetings. Applicant must possess, or obtain by time of appointment, a valid motor vehicle operator's license from the applicant's place of residence, or be willing to use alternative means of transportation.
This is a public safety position and the following steps will be required to advance in the process:
Character/Background Investigation: The comprehensive Character/Background Investigation packet is available to applicants on the website of the Department of Public Safety Communications and Emergency Management. The background investigation will be conducted concurrently with the other steps in the hiring process. The Credit History Authorization and Authorization for Release of Personal Information forms are included in the background packet and will need to be signed and notarized. The completed background packet will need to be submitted on the day of testing before the exam can be taken. An incomplete packet could be cause for disqualification. Please allow adequate time to complete the 20+ page background packet before arriving for testing.
Panel Interview: Questions included in the interview are designed to assess knowledge, skills, and abilities critical to the job.
Polygraph Examination: The comprehensive polygraph packet is available to applicants on the website of the Department of Public Safety Communications and Emergency Management. Applicants who advance to this step in the process will be emailed instructions and additional information regarding the polygraph examination. Polygraph examinations are not rescheduled. Applicants who cancel a scheduled polygraph examination or fail to bring a completed polygraph packet to the examination will be disqualified and not advance further in the process.
Work hours: 8-hour days during day shift (times to be determined), Monday through Friday with some flexibility and potential for after-hours call-back or call-in. Opportunity for a limited telework schedule may be available.
This position is part of the County's emergency response team, and should anticipate occasional work assignments during planned or unplanned emergencies such as snow or weather events, or major civic events inside the County.