Manager, Client Services

Washington D.C.
Dec 07, 2018
Feb 26, 2019
Full Time

Application Instructions

Please list all professional experience and explain any gaps in employment history.

Job Description

We're looking for a dynamic professional to join our world-class client solutions team as The Washington Post's Client Services Manager. It's an exciting chance to combine your analytical and creative thinking to lead a high-caliber team for one of the world's most trusted and respected news sources. With a focus on exceeding client expectations you will manage the execution of our pre-sale and post-sale strategy for our digital advertising, by effectively leading a team of client service managers. Your coaching, management, and leadership will directly impact our digital advertising sales revenue.

 Responsibilities include:

  • Develop a strong and growing understanding The Washington Post's digital value proposition and become an expert in the digital products offered
  • Build and develop a top-caliber pre and post-sale team
  • Build, shape and improve our operating processes
  • Ensure all contractual requirements for advertising clients are always met
  • Aid in campaign optimizations and understand online inventory
  • Engage customers in written form and over the phone
  • Facilitate cross-company communications among various offices
  • Coach team members as they prepare for sales calls, building client relations, staying abreast of agency/client accounts, notifying team of product changes and implementing sales strategies
  • Manage individual performance of team members
  • Interview and hire new team members

Requirements include:

  • Bachelor's degree in Communication, Marketing, Advertising or Business
  • 5-7+ years of experience
  • 2-3 years of experience working in a digital environment (desired)
  • 2+ years managing a team
  • Strong verbal, written, and presentation skills
  • Strong history of taking ownership for team and project results
  • Great experience improving business processes
  • Knowledge of digital advertising soft wares
  • Ability to prioritize, multi-task and meet deadlines
  • A proactive, customer service, solution-oriented attitude

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