Recent Graduate IT Specialist, GS-2210-09, Census-Pathways-VM (Customer Support)
Relocation expenses reimbursed No
Applicants must meet all qualification requirements by the closing date of this announcement.
The Census Bureau is seeking bright, innovative, results-oriented individuals to join our Recent Graduates Program (RGP). The Recent Graduate Program is a one-year program that targets individuals who have recently graduated from qualifying educational institutions or programs. Successful applicants will be placed in a dynamic, one-year career development program. Throughout the program, you will participate in formal training, job assignments and receive a mentor to develop competencies applicable to the Census Bureau’s mission and needs. These positions are at the grade 7/9 entry levels, with an opportunity for permanent appointment upon successful completion of the program.
To be eligible for conversion to a permanent or term position, Recent Graduates must:
- Successfully completed at least 1-year of continuous service in addition to all requirements of the Program.
- Demonstrate successful job performance.
- Meet the Office of Personnel Management’s qualifications for the position to which the Recent Graduate will be converted.
This position is in the excepted service.
This is a bargaining unit position.
This position is eligible for telework; additional criteria will be required (e.g., supervisory approval).
Relocation expenses may be paid.
A probationary period may be required. If non-competitively converted, the time spent as a Recent Graduate will count towards the probationary period.
MINIMUM QUALIFICATION REQUIREMENTS:
Basic Entry Requirements for All Grade Levels:
Recent College Graduates from qualifying institutions within two years of degree or certification (Veterans precluded by their military service obligation, will have up to six years to apply).
Students with a transcript with a degree confer date on or before December 31, 2018 will be considered for the Recent Graduate Program. Graduation / expected graduation date MUST be indicated on your resume.
Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.
Degree that provided a minimum of 24 semester hours in one or more fields identified above and required development or adaptation of applications, systems or networks.
MINIMUM GRADE REQUIREMENTS:
GS-09: Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree
Specialized Experience: At least one year of specialized experience one lower grade level that equips them with the skills needed to perform the job duties and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. This specialized experience must have been equivalent to at least the Grade 07 level to meet the qualification requirements in the Federal Service. Experience for this position includes: Providing PC related hardware customer support to a large customer base, installing, configuring, trouble-shooting and maintaining a variety of hardware and software components; preparing/delivering technical information; supporting virtual desktop environments, hard disk encryption technology and Microsoft operating systems and networks; gathering and understanding customer requirements; tracking tasks within resource constraints and meeting objectives and providing appropriate status reporting for high-level management.
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
NOTE: To show proof of meeting the Basic Entry Requirements, all applicants MUST submit a copy of their college transcripts. See the Required Documents section for more information.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer.
The following links provide information on various hiring authorities that do not fall under competitive examining procedures; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.
Recent Graduates and their supervisors must sign Pathways Agreements setting forth expectations for the program.
To find additional information regarding the Pathways Recent Graduate Program, please visit the folowing website: Pathways Recent Graduate Program
The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Office via the Federal Relay Service, 1-800-877-8339.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume, optional cover letter and supporting documentation will be reviewed to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions). Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. The best-qualified candidates will be identified for referral to the hiring manager and may be invited for an interview.
How you will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed.
The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response:
The following competencies are desirable at the full performance level of this position.
Knowledge of the IT standards and established techniques and requirements of the agency to perform assignments based on the approved designs developed by others.
Knowledge of customer support principles enabling one to receive, respond to, and ensure complete resolution of any help center call.
Knowledge of methods and procedures for documenting resolutions to assist more experienced specialists in resolving complex problems.
Ability to assess, plan, and organize large-scale IT efforts
Ability to manage tasks and competing priorities.
For more information on category rating, please go to: http://www.hr.commerce.gov/s/groups/public/@doc/@cfpasa/@phrm/documents/content/prod01_009474.pdf
We recommend that you preview the online questions for this announcement before you start the application process.
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