Manager, IT Operations

Location
Virginia Beach, VA
Salary
Competitive
Posted
Nov 29, 2018
Closes
Dec 18, 2018
Ref
116054BR
Function
IT
Industry
Healthcare
Hours
Full Time
Overview:

Optima Health is currently seeking an experienced Mgr, IT Operations to join their team in Virginia Beach, VA!!

Other
Minimum 10+ years of related IT experience in lieu of education

Skills:
    In-depth knowledge of Rocket’s U2, Pick Universe or related Pick flavor.
    Significant experience with the full range of application development (requirements gathering, programming, deployment, and maintenance). Possesses strong personnel management skills.
    Strong analytical and problem solving skills.
    Good written, verbal communication and mentoring skills .


Responsibilities:

The Service Manager has accountability for ensuring services meet the business need and are delivered in accordance with agreed sevice levelss, managing the service lifecycle. Responsible to managing resources to deliver the IT services which they oversee, and to anticipate and troubleshoot any issues. Role is found within Technical, Operations, Application or Service Desk venues. Position manages activities through direct and indirect staff to schedule resources, provide technical direction, future planning, support, and enhancement practices for IT services. Provides leadership in the design, development, support, and implementation of technology services. Manages scope and prioritization of work assignments, paying strong attention to detail and deadlines. Promotes the use of enterprise tools and development/support standards. Interacts with user community to document business requirements, conduct process analyses, and define conceptual design. Monitors change requests to ensure best practices are being utilized. Ensures team responds to and addresses reported problems pertaining to the service performance and reliability. Evaluates employee performance and provides development and training of staff. Perform other duties as required.

Provides support in the areas of Resource Management, Technical Team supervision, Technical Project Management, Change Management and system support. Communicate with customer, other IT areas, and software and hardware vendors concerning system development, enhancement recommendations and problem resolution.


Qualifications:

Education Level
Bachelor's Level Degree - Experience in lieu of education: Yes

Experience
Required: Supervisory - 5 years

Preferred: None, unless noted in the "Other" section below

License
None, unless noted in the "Other" section below

Skills
Required:

Preferred: None, unless noted in the "Other" section below

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