Patient Advocate - Guest Services

Location
Charlottesville, VA
Salary
Competitive
Posted
Nov 14, 2018
Closes
Dec 20, 2018
Ref
118043BR
Function
Administrative
Industry
Healthcare
Hours
Part Time
Overview:

Sentara Martha Jefferson Hospital is hiring a Patient Advocate for Guest Services. Bachelors Degree and two (2) years customer service experience required.

Hours/Shift: Part Time (Day Shift)


Facility Highlights:
Sentara Martha Jefferson Hospital, located in Charlottesville, VA, is a Magnet status, 176-bed facility featuring all patient-friendly private rooms. Since its founding more than 100 years ago, Sentara Martha Jefferson has constantly evolved to meet the diverse healthcare needs of the patients who trust us with their care. Today, our vision is as clear as it was to our founders. We will continue to set the standard for clinical quality and personalized healthcare services. Sentara Martha Jefferson Hospital was recognized by Soliant Health as the 2012 Most Beautiful Hospital in America,


Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We’re setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, CLICK HERE!



Other
Minimum two (2) years of experience in an environment where conflict resolution skills were utilized to manage complex communications, difficult persons and situations; and facilitating the conversion of diverse opinions/thoughts preferred.

Responsibilities:

Facilitates and promotes continuous quality improvements in the delivery of patient care by maintaining active interfaces between internal and external customers (patients, family, visitors, medical staff, risk management, etc.), maintaining data system of customer issues for use in identifying areas for improvement. Protects the patient's rights; speaking out on the patient's family's behalf when necessary. The Patient Advocate serves as a Sentara direct representative to patients/families that have concerns or questions regarding Sentara services. Staff education to improve patient satisfaction is also expected.

Qualifications:

Education Level
Bachelor's Level Degree

Experience
Required: Customer Service - 2 years

Preferred: Mediation - 2 years, Patient Advocacy - 2 years

License
None, unless noted in the "Other" section below

Skills
Required: Microsoft Office

Preferred: None, unless noted in the "Other" section below

Similar jobs