Registered Nurse (RN) Team Coordinator - Triage Call Center

Virginia Beach, VA
Nov 16, 2018
Feb 26, 2019
Full Time

Optima Health is hiring a Registered Nurse (RN) Team Coordinator to lead our essential
Call Center-Triage Program team in Virginia Beach, VA.
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Rotating shifts

Department/Position Overview:

This critical position covers 24/7 and 365 management of the call center Triage Program. The Registered Nurse (RN) Team Coordinator completes staff schedules for the program, audits documentation and call quality and provides superior leadership to the team of 20+ Registered Nurse (RN) and Licensed Practical Nurses (LPN) employees. Minimum 3yrs of nursing experience required, preferably in both adults and pediatrics. Minimum BSN required.

Division Highlights:

Optima Health offers a full suite of commercial health insurance products including employee-owned and employer-sponsored plans, as well as Individual and Family health plans, employee assistance plans and plans serving Medicare and Medicaid enrollees. We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services.

As a nationally recognized provider of health plan coverage and innovative wellness programs, we live our mission "to improve health everyday." This same commitment and dedication directs our philosophy as an employer. When you join Optima Health, you will experience our deep passion for heal and service excellence while benefiting from a culture of opportunity, learning, career growth, and support --every day. Optima Health is a service of Sentara Healthcare, so joining Optima is joining the Sentara Healthcare family.

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We’re setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, CLICK HERE!

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

Keyword: Registered Nurse, RN, Triage, call-center, telephonic, health insurance


Collaborates with Manager and assumes responsibility, accountability, and provides leadership for daily clinical operations, coordination of work, quality and service, and team member supervision in Clinical Care Services Department. Facilitates the work of assigned team members. May share responsibility with other team coordinators in designated areas. Contributes to the success of the After Hours Nurse Triage through the following: effective work coordination, management of resources, identification and implementation of identified opportunities.


Education Level
RN-Bachelor's Level Degree

Required: Nursing - 3 years

Preferred: None, unless noted in the "Other" section below

Required: Registered Nurse

Preferred: None, unless noted in the "Other" section below

None, unless noted in the "Other" section below

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