Special Projects and Community Relations Manager

Washington DC
Nov 27, 2018
Jan 21, 2019
Executive, Chief, Director
Entertainment, Other
Full Time

The Special Projects and Community Relations Manager is primarily responsible for overseeing and coordinating all programs that connect the community with Washington National Opera. The Manager of Community Programs will involve WNO and Kennedy Center staff, WNO affinity groups, and community partners in developing WNO programs and the opera's audience. S/he will manage the Women's Committee, BravO Club, WOWeve and the Board of Trustees Audience Development and Education Committees and other affinity and demographic groups; coordinate the annual Opera in the Outfield outreach event; identify and liaise with local groups to create meaningful events inside and outside the Kennedy Center; and research, assess, and implement community engagement initiatives. S/he works closely with the WNO Director of Strategy and Engagement and Artistic, Production, Marketing, Development, Education, Press, and Young Artist Program Departments as well as independently to facilitate a variety of artistic, educational, and community engagement projects.

Duties and Responsibilities

30% Group management: plan, manage, and facilitate the work of the Women's Committee, BravO Club, WOWeve, and the Board Audience Development and Education committees by attending regular meetings for each, assisting with special events, investigating and following up on ideas and logistics, and ensuring all groups are engaged in their respective initiatives. Work with the Director of Strategy and Engagement as well as the Chief Development Officer and Marketing Manager to develop a strategy, goals and plans for each group.

20% Community engagement: work with the WNO Director of Strategy and Engagement and Marketing, Development, Education, and Press, and Young Artist Program Departments to assess current WNO community engagement programs, research industry best practices, identify possible venues and partners in the greater Washington DC metropolitan area (including Maryland and Virginia), and develop new and revitalized community programs. Take responsibility for initiating dialogues with community leaders and developing community partnerships with other civic, artistic, and educational institutions in the greater metropolitan area. Work with the WNO Artistic Department and KC Education and Press Departments to create opportunities for staff and artists to make visits in the community when possible.

20% Audience development: work with colleagues to manage and implement community outreach initiatives, identifying key demographic groups to offer discounted tickets and curated opera experiences. Serve as a liaison for these activities and events. Support Marketing with sales initiatives beyond normal audience development work as needed, i.e. targeted promotional codes and emails.

15% Opera in the Outfield: engage and coordinate staff across all departments of the Kennedy Center and contacts at the Nationals to prepare for and execute WNO's largest outreach event

10% Ongoing projects: serve as liaison for relevant Board committee and staff task forces and/or working groups, and coordinate any other projects as assigned (such as exhibits and company-wide projects)

5% Assist other departments with WNO questions and issues as needed.


  • Incumbent must have three or more years of administrative experience, preferably in classical music/performing arts and/or in special events, community programs, or audience development.

Minimum Skills and/or Knowledge Required

  • Knowledge of opera desirable.
  • Must have ability to manage a variety of projects simultaneously, to work independently, and to represent the WNO well in public settings and with various constituencies as may be required.
  • Excellent communication, writing, editing, and proofreading skills as well as creativity, flexibility, diplomacy, and problem solving skills are essential.
  • Competency with Microsoft Office is required.
  • Tessitura experience a plus.

Work Environment

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The noise level in the work environment is low.

  • Travel is not required for this position.

The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion. We offer a comprehensive range of benefits including medical, dental and vision insurance, paid vacation and sick leave, and a 403(b) retirement plan.

Back Email Apply Now