Associate Director for Counseling
Associate Director for Counseling
With general supervision from the Director of Counseling, Technology, and Student Employment, this position delivers counseling services to current and prospective undergraduate and graduate students and their families regarding the financial aid process, procedures, and program rules, including information about all federal, state, private, and institutional loan, grant and work programs. For students with last names beginning with letters R through Z, this position is responsible for reviewing aid applications, determining financial need, awarding financial aid, sending “no need” letters to those who are ineligible, and for communicating with their students. This position counsels both graduate and undergraduate prospective and current students and their parents on how best to finance a Georgetown education. This position ensures the highest standard of integrated customer/client service while maintaining compliance with applicable federal and state laws and regulations and University policies.
Providing Information: The Main Campus Office of Student Financial Services provides counseling and application processing services to 14,500 potential undergraduate and graduate applicants for aid each year.
Counseling Caseloads: The Office of Student Financial Services manages an active caseload of 9,300 clients each year (currently enrolled students) and administers $300 million each year in Main Campus scholarship, loan, and work programs. This position manages approximately 1,400 financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, and review of requests for additional aid in unusual or emergency circumstances.
Disbursement of Financial Aid: The Office of Student Financial Aid manages disbursement of more than $159 million scholarships to disburse to over 6200 students as well as the Main Campus portion of the $255 million in Federal, Private, and campus based loans.The Office of Student Financial Services operates as a team-oriented organization. Staff members are cross-trained in other areas of operations, and are expected to maintain a level of general knowledge that will enable them to contribute to group decisions about office-wide operations.
Duties for the Associate Director of Counseling include but are not limited to:
- Administers University scholarship, Federal grant, loan and work programs to financial aid applicants each year. Activities include application processing/audit, financial counseling, monitoring enrollment status, reviewing requests for additional aid in unusual or emergency circumstances, and monitoring students' satisfactory academic progress.
- Evidence of active professional involvement in financial aid associations is expected, i.e., national and local Associations of Student Financial Aid Administrators.
- Regularly studies professional journals and publications, and participation in electronic e-mail discussion groups is necessary to maintain the knowledge required for this position. These include: The College Board, the National Association of Student Financial Aid Administrators (NASFAA), the Eastern Association of Student Financial Aid Administrators (EASFAA), Inside Higher Education, and the Chronicle of Higher Education websites and electronic newsletters.
- Periodically reviews of the Federal Register, and the ability to comment on proposed federal regulations and their impact on University operations is required for this position.
- One of six financial aid professionals who directly oversees and maintains the daily operations of the Financial Services Counseling Unit. This position is also expected to manage and resolve student/parent issues and complaints as they relate to extenuating family circumstances and to the University in a diplomatic and professional manner.
- Has institutional and federal fiduciary responsibilities and must implement and comply with various laws, maintain accountability and equity in the distribution of funds, and oversee verification and accuracy of information.
- Plays an integral role in the recruitment and retention process in achieving specific enrollment goals through extensive review of the family need analysis, counseling on alternative financing, and public relations activities.
- Frequently communicates and interacts with prospective applicants for admission to Georgetown Main Campus programs as well as with students admitted and currently enrolled in Main Campus programs. It also interacts with many campus partners such as the Dean's Office, the Registrar, the Office Billing and Payment Services, etc.
- Bachelor's degree and two years progressively responsible experience in financial aid administration
- Part-time or full-time work experience with counseling, customer service, and/or administrative support
- Detailed knowledge of eligibility and disbursement rules and regulations governing various federal, state, private, and institutional financial aid programs including knowledge of need analysis methodologies, aid packaging theories, application verification guidelines, rules and regulations governing awards under the Title IV federal aid programs, and policies pertaining to institutional aid programs
- Demonstrated ability to work with a diverse student and parent population
- Demonstrated excellent communication skills (oral and written)
- Demonstrated ability to collect and analyze data and to use independent judgment where appropriate
- Experience with and knowledge of mainframe and PC financial aid administrative software
- Three to four years of progressive management experience in a financial aid office
- Any combination of experience with the Banner Student Information System, Microsoft Word, Cognos report writing software
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