Rail Operations and Systems Technician

Washington D.C.
Nov 20, 2018
Dec 07, 2018
Full Time
Job Description

Minimum Qualifications:

Graduation from high school or possession of a high school equivalency certificate and satisfactory completion of an acceptable Microsoft computer course with considerable and progressively responsible experience in computer maintenance and replacement/repair work in one or more distributed systems.

• A+, MCSE, ITIL certifications preferred.

• Real-time systems experience.

• Knowledge of network essentials and concepts.

•  Knowledge of SCADA systems

• Excellent verbal, written, and interpersonal skills to be able to provide training to end users.

• Ability to coordinate resources necessary to complete an assignment and/or resolve problems.

• Ability to lift or move up to 50lbs frequently, and occasionally lift or move items weighing more than 50lbs.

• Knowledge of Microsoft Office 2007 Suite   (Word, Visio, Power Point, Excel, Outlook).

• Ability to work overtime, weekend, shift work and holidays, when necessary. 

• Travel to field locations when necessary.


Possession of a valid driver’s license issued from jurisdiction of residence.

Medical Group:

Satisfactorily complete the medical examination for this position is required.  The incumbent must be able to perform the essential functions of this particular position either with or without reasonable accommodation(s).  

Ability to lift 70lbs   

Job Summary/Duties:

This is a skilled technical position to support WMATA’s information technology systems and applications.  Employee in this job performs a wide variety of technical and maintenance duties in support of the Rail Operations Control Center Computer Systems.  Employee is responsible for troubleshooting, testing, installing, diagnosing, and maintaining a real-time – critical (24/7) computer system, including peripherals and subsystems which support the large scale mass transit operational control system, network connected equipment, and data files. Provides technical applications and hardware support to users, which involves answering questions on function and usage of products, resolving support issues related to the functions of the application(s) and hardware, and providing training to users.   Employee sets up and operates the system simulator.  Employee has latitude for independent judgment and action within established guidelines.

Performs highly skilled computer trouble shooting and maintenance tasks, to include preventive and corrective maintenance, troubleshooting, inspection, testing, diagnosis, cleaning, and implementing Engineering Modification Instructions for the Rail Operations Control Center Computer System and related components and sub-systems.

Accepts system problem reports.  Performs fault analysis and isolates problems including inter-connectivity problems by utilizing general, special, and data test equipment.  Interprets prints, diagrams, and schematics of the distributed computer system for inspection, testing, installation, and maintenance purposes. 

Replaces, inspects, and installs major components and sub-assemblies and works with maintenance engineers to analyze, isolate, and repair extremely complex hardware failures.  Determines the operational reliability of the system.

Utilizes test equipment and diagnostics to ensure that systems, subsystems, consoles, network connected equipment, printers, keyboards, remote terminals, and large scale displays perform in accordance with design specifications.  Observes performance and records results.           

Starts, stops, maintains, and replaces components and entire units for the AIM (Advanced Information Management System), RPM (Rail Performance Monitoring), PIDS (Passenger Information Display System), BARCO and Train progress servers, including - peripheral equipment, network devices, and remote digital displays.

Maintains on-line and off-line operational data; by utilizing system and application procedures to backup, store, archive, retrieve, and catalog critical historical information.

Sets up and operates the system simulator with simulator training scenarios, and simulator related data fields.

Maintains detailed work accomplishment records indicating technical difficulties, equipment malfunctions, and corrective action(s) taken to restore service.

Updates prints to reflect the latest as-built conditions, provides input for maintenance of current operational documentation, and inputs technical drawing information on computer aided design and drawing systems.

Manages, owns, tracks, escalates, communicates and coordinates problem resolution and escalation processes up to problem resolution.

Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Performs regular security monitoring to identify any possible intrusions.

Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

Performs regular file archival and purge as necessary.

Creates, changes, and deletes user accounts per request.

Provides Tier III/other support per request from various constituencies.  Investigate and troubleshoot issues.

Repairs and recovers from hardware or software failures.  Coordinate and communicate with impacted constituencies.

Maintains operational, configuration, or other procedures. Tracks and maintains inventory.

Attends assigned on-the-job and formal training classes.

The above duties and responsibilities are not intended to limit specific duties and responsibilities of any particular position. It is not intended to limit in any way the right of supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria:

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Credit history report for positions with fiduciary responsibilities
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report


Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer.  All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists.  Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment.  It is not intended to replace the official job description.  Job Descriptions are available upon confirmation of an interview.

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