Hotel and Dining Manager
Job Description American Cruise Lines, the largest US cruise line, is seeking experienced Hotel and Dining Managers to help lead our crews in providing the highest level of personalized service. These are “hands-on” leadership positions, which will have you coaching, training, and supervising our restaurant and housekeeping crew members. The Hotel & Dinging Manager is responsible for managing all meal services to ensure that all company service standards and procedures are followed consistently, including overall dining service, food quality, and guest satisfaction. In this guest facing role you'll have to rely on your customer service and interpersonal skills to be successful. You'll be managing the restaurant in a banquet style service perfect for someone familiar with managing large events. We look for people with a great floor presence who can also anticipate our passenger's needs. Once trained, we'll fly you to one of our 8 small luxury cruise ships that travel throughout the Pacific Northwest, Mississippi River or Eastern seaboard. It's a great chance to see the country, gain valuable experience and live rent free. This is a hospitality and food service management position that has you living and working in a resort hotel environment. Responsibilities: Manage the relationship between the front and back of the house Expedite food orders and manage banquet style dining service Supervise a crew of 15+ wait staff and housekeepers Help coordinate guest events and perform concierge duties throughout each cruise Train, mentor and coach wait staff and housekeepers Maintain the highest level of guest satisfaction Actively participates in achieving weekly sales goals Qualifications : Minimum 2 years hotel and restaurant experience in a leadership role (banquet experience is preferred) Bachelor's Degree in a hospitality or business field. College transcripts will be required during the interview process Experience in training and development of new employees a plus Proven track record in customer service Ability to work/travel for six weeks followed by two weeks of vacation throughout the year Perks of the Job: Benefits package including optional health, dental, vision, and 401k Travel expenses are paid by American Cruise Lines Free meals, accommodations, and wi-fi mean that you have no expenses while on board Travel the country Upward mobility to General Management or corporate positions American Cruise Lines is the largest US cruise company and operates the newest fleet of riverboats and small cruise ships around the country. Our people make the difference. We recognize that our employees have made, and will keep us America's leading river cruise specialist. Our philosophy for success is simple; hire talented people then provide training, support systems and motivation so you will thrive. Company Description American Cruise Lines is the largest US cruise company and operates the newest fleet of riverboats and small cruise ships around the country. Our people make the difference. We recognize that our employees have made, and will keep us America's leading river cruise specialist. Our philosophy for success is simple; hire talented people then provide training, support systems and motivation so you will thrive. Long established and deeply experienced in cruise travel, American Cruise Lines has been honored with multiple awards.