Toll Road Operations and Technology Manager

Dulles, Virginia
Compensation Grade: S21Op
Nov 26, 2018
Dec 11, 2018
Full Time
Compensation Grade: S21

Opening Date: November 26, 2018

Closing Date: December 11, 2018Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.

As Toll Road Operations and Technology Manager, you will ensure all aspects of the Dulles Toll Road (DTR) operations and technology support systems are in place and operating to maintain the safe and continuous functioning of the DTR.

Toll Road Operations and Technology Manager

Serves in the Operations, Technology, and Maintenance Division at the Dulles Toll Road (DTR) Office, located in McLean, VA.

Personally and through subordinate staff, ensures all aspects of the DTR facilities asset performance factors are in place to maintain safe and continuous 24/7 operations including, but not limited to, tracking roadway conditions, monitoring the toll collection revenue system, updating policies and procedures, and overseeing all contracts and contractors that support the operation of the DTR. Performs related functions.


Monitors equipment and communication systems and conducts regular visual roadway inspections to maintain continuous awareness of the condition of the roadway and toll collection system functions.

Supervises the preventative and corrective maintenance of the toll system equipment.

Reviews, evaluates, and approves toll lane closure requests from contractors and others.

Monitors the toll collection revenue system. Tracks system malfunctions and errors, troubleshoots to determine causes of problems, and coordinates repairs with the contractor.

Manages contracts that support operation of the DTR.

Manages all internal DTR emergency response plans. Serves as the DTR representative on internal Airports Authority and external Emergency Response Teams.

Conducts research and identifies trends and applicable tolling industry standards and business best practices.

Evaluates the overall financial and managerial performance of existing operations support.

Serves as the DTR representative and tolling expert on governmental and community organizations and meets with industry leaders.

Provides required input for Board of Directors papers, reports, and presentations.

Generates monthly toll collection revenue reports, system functioning reports, and other reports. Provides input into Department and the overall DTR budgets.

Reviews, revises, and issues internal DTR operational procedures and guidelines annually.

Ensures training for operations staff is conducted.

Serves as DTR fleet manager and is responsible for all DTR vehicle use.

May perform traffic analyses to support contract research or to determine changes to toll lane designations, such as permanently converting lanes to “EZ-Pass”.

May substitute for Toll Road Manager, in his/her absence.

Performs other duties as assigned.


Seven years of progressively responsible experience in managing roadway maintenance including monitoring an electronic system that involves a relational database and managing contracts and contractors.

Knowledge of supervisory principles and the ability to manage the operations and programs of the unit/team.

Knowledge of and ability to comply with Federal and Commonwealth of Virginia agreements, rules, and regulations related to the operations of a highway, including the Code of Federal Regulations (CFR) 23, and Virginia Codes 33.1 and 33.2.

Knowledge of toll road design and ability to oversee and maintain toll road operations, roadway, and equipment.

Knowledge of and ability to operate, maintain, troubleshoot, and suggest enhancements to tolling system software.

Ability to make detailed analyses of data and information and make recommendations.

Knowledge of and skill in developing budgets, contracts, and follow procurement policies and procedures.

Skill in serving as a Contracting Officer's Technical Representative (COTR).

Ability to speak and write effectively.

Skill in using a computer and modern office suite software, with emphasis on enterprise requisitioning, budgeting, time and attendance reporting, and payroll systems/software.


Knowledge of Federal and Virginia rules and regulations regarding highways and the Code of Virginia legislation regarding tolling.

Experience in operating and maintaining an automated toll collection system, including associated hardware and software systems.

Operational experience with maintaining highways.


A bachelor's degree in any field.


A state driver's license in good standing.


Work is typically reviewed in progress and upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.

May be subject to hold over and recall on a 24-hour basis for essential services and emergencies.

May be subject to night/weekend work.

May be subject to potential hazards common to roadways. Wears personal protective gear, as necessary.


A background security investigation will be required for all new hires.

Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.

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