Quality Enhancement Coordinator
The Quality Enhancement Coordinator performs quality assurance functions throughout Ardmore’s programs as designated by the Director of Quality Enhancement; primarily conducts comprehensive reviews of individual and program files, various physical sites, and participate in QE-related functions and projects as designated by the Director. Continuous demonstration of strong work ethics, integrity, and dependability are core values for this position.
A Little About Ardmore
As an established non-profit, we’ve been supporting adults with intellectual and developmental disabilities since 1963! Our mission of empowerment is acted out daily in the lives of the 200+ people who participate in our customized employment, community learning, and community living programs. We believe every person has the right to determine the direction of their life – a concept that has historically been denied to many people with intellectual and developmental disabilities. Our team members work together to promote voice, choice, and empowerment for the people we support.
Things You Might Do
- Conduct monthly QE reviews of all DDA-licensed agency programs and sites, including individual files, physical sites (community locations), nursing and program related records.
- Produce comprehensive, objective, and detailed written reports of QE reviews using appropriate tools and documents to reflect person centered thinking practices.
- Attend all Standing Committee meetings and support the Committee by preparing all behavior plans and agency investigation reports for committee review and approval, reviewing and writing meeting minutes; distributing approved Behavior Plans with completed committee review forms to respective departments; facilitate the Committee meeting in the absence of the Director.
- Serve as the agency contact person for all internal incidents; provide guidance for staff as necessary in reporting incidents to appropriate parties and writing general event reports (GER’s) within required timelines; conduct internal investigation and complete investigation reports within state-mandated timelines.
- Investigate serious incidents, as designated by the Director.
- Maintain agency’s incident reporting databases and records – email weekly Incident Report list to all departments.
- Coordinate with Person Centered Planning team to maintain the Behavior Plan status report and records, to include date of behavior plan, standing committee review and approval, status of revisions and other relevant information. Email BP status report to all departments monthly.
- Build and maintain working relationships with people, their families, guardians, friends, service coordinators and other program staff for people served.
- Proctor and facilitate DDA and agency mandated trainings, in coordination with the Director.
We Need Someone Who Has
- Bachelor’s degree or experience in Business or Communication strongly preferred.
- Experience with database software and information management.
- Must have excellent time management and customer service skills. Strong ability to think creatively and develop strong internal and external relationships and resources is required. Must be confident and comfortable working in the field independently.
- Effective, professional, respectful oral and written communication with all levels of staff, with individuals supported, families, and with all other person involved in the provision of supports and services.
- Flexibility in balancing job responsibilities.
- Must have a valid driver’s license and daily access to reliable personal transportation, as necessary, to fulfill the duties and responsibilities of the position. Significant portion of position is community based with minimal office time.