Roof Service Technician

Employer
Patuxent Roofing and Contracting, Inc.
Location
Capitol Heights, MD
Posted
Nov 09, 2018
Closes
Nov 12, 2018
Function
Accountant, IT
Industry
Specialty Trades
Hours
Full Time
Job Description Position Title Service Technician Position Purpose and Primary Objectives A service technician is responsible for satisfactorily completing service calls Assess repair and document roofing deficiencies or report the nature of issues if they are not roofing deficiencies Communicate with customers in order to discern their roofing maintenance repair service needs Identify and propose additional services as needed Department Service Department Supervisor Director of Operations Direct Supervisor Service Manager Specific Duties Functions and Responsibilities of the Job Work with the service manager and other service technicians to diagnose and repair roof related problems Be prepared to work on any repair job assigned by the service manager Be on time for all shifts meaning ready to go at the assigned time with all personal tools and PPE Document current conditions and future needs Ability to work safely and capably on all roof systems listed below Abide by all safety requirements including PPE fall protection and others Demonstrate proficiency in roof system repair Complete documentation required to log and bill jobs Deliver excellent quality and customer satisfaction Perform work according to company standards As a representative of the company exhibit professional and courteous behavior when interacting with members of the public Mentor and supervise less experienced crew Required Knowledge Skills and Abilities Work Skills Service technicians must exhibit technical skills necessary to work in service Roof system diagnosis and repair Ability to diagnose and repair roof system problems safely and correctly Language skills Ability to read analyze and interpret Oral Communication Speak in a clear and professional manner Written Communication Able to read and interpret written information write legibly and informatively in a professional manner Math Ability to perform math calculations relevant to roofing work Technology Ability to use computers phones and other technology tools Roof system installation Ability to teach others roof system installation skills Safety and security Identify correct and report unsafe conditions according to company and OSHA standards use equipment and materials properly and effectively Quality Knowledge to inspect and assure attention to detail and quality Productivity Demonstrates the ability to meet and exceed productivity standards works quickly and accurately Cost consciousness Understands budgeting and implications to jobs Data research Collects data to the company s benefit Management Ability to track and influence measurable outcomes Plans and specifications Ability to read and understand architectural plans and specifications Relational Interaction and Teamwork Service technicians work in a team environment typically with one other person Customer service Develop relationships with customers manage difficult or emotional customer situations respond to requests for service and assistance Problem solving Able to understand complex problems and make decisions to benefit everyone as much as possible Leadership Management and Teamwork Service technicians must be able to work well with others and within a company system Leadership Motivates others to perform Management Ability to juggle schedules including anticipating weather and its effects details and outcomes Teamwork Ability to work with others in order to accomplish goals Education and Experience Essential The following items are essential for applicants to possess Roofing production experience Ability to work to hour shifts weekdays and weekends Driver s license English fluency OSHA hour or hour card Preferred Bilingual including English Driver s license CDL OSHA hour card Specialized training such as safety manufacturer system training specific equipment computer programs etc Necessary Tools Tool belt with nail pouch Shingle hatchet Chalk line Utility know with straight and hook blades foot or longer tape measure Tin snips Pry bar

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