Junior Account Manager

Reston, VA
Nov 09, 2018
Nov 12, 2018
Accountant, IT
Full Time
Junior Account Manager Trusted by businesses in over countries across the globe and in different languages GoCanvas is a cloud based software service revolutionizing how work gets done We help our subscribers save literally a ton of paper every days As a Junior Account Manager you will have a key role to play in our long term success You will be responsible for the health of our customers getting right into our subscribers world to understand how GoCanvas can transform their business and help them perform even better Youll work from our headquarter offices in Reston VA and you will receive training to ensure you are familiar with our culture mobile app platform and powerful product features Finally in this role youll gain tremendous experience seeing how a rapidly growing technology company is built from a team of proven entrepreneurs An ideal candidate will have worked for years in a sales related capacity preferably in a SaaS based technology company managed a book of business before A college degree is preferred along with a professional demeanor the ability to work well under pressure and an empathetic view of customers Were looking for A players who are passionate about building the company and their career Your Key Initiatives Directly manage a book of smaller fast growing accounts to increase their business health which means maximizing the expansion and renewals rates Collaborate with the Sales and Customer Success teams to ensure the handoff of customer accounts is seamless and onboarding meets the high standards we set for ourselves Undertake business reviews telephone or web conference getting to the customer why to expand Canvas adoption generate referrals and amplify usage across the client organization Continually analyze the customer journey and business health after the initial sales close to identify how key success metrics and customer satisfaction can be materially improved Meet and exceed monthly and quarterly targets focused on growing recurring revenue reducing contraction churn and ensuring renewals What You Bring Ability to pursue a structured analytical and process oriented approach combined with a high degree of enthusiasm and drive to meet challenges and targets alike Customer champion leading the charge to delight our clients and constantly impress them with the way we serve and support them Results oriented with a proven record of using reporting metrics KPIs to track progress against goals It is a given that you ll be professional hard working and ethical Excellent at cross functional collaboration and consultation developing good working relationships with other teams and able to balance multiple projects concurrently Experienced Salesforce com user with proficient computer skills in Excel Good communicator able to clearly convey a persuasive rationale What Your Success Looks Like Achievement of the monthly quarterly goals quota Best in class expansion contraction and churn metrics Increased referral rates Active corporate citizen embodying the values of the company Key Metrics Meet or exceed MRR Monthly Recurring Revenue expansion goal Meet account renewal target on a monthly basis So Whats GoCanvas GoCanvas is a mobile platform that makes it simple for business to automate how work is done replacing outdated process and expensive paperwork The GoCanvas App works on smartphones and tablets helping companies easily collect information across their organization share it instantly with others and gain real time insight on their business operations GoCanvas can be easily customized by all types of businesses to empower their workforce unleashing the value in data across the organization to help better connect with colleagues and engage more effectively with customers Automating millions of workplace activities for well known brands like UnderArmour Pepsi Honda and Red means there sa good chance you have been around someone using GoCanvas in the past hours making us one of the fastest growing mobile platforms in the world Named as one of the best business apps you need right now by CNN GoCanvas has been featured as a leader in the mobile app space in The Washington Post TechCrunch DCInno and Entrepreneur Magazine among others Network World recently highlighted our corporate volunteer program called Ante Up which encourages employees to adopt a not for profit theyre passionate about donate the GoCanvas technology and spend two weeks of paid time off in the field learning how they do business Were very proud to have been honored as The Washington Business Journal Best Place To Work in and to have won the Northern Virginia Technology Councils Hot Ticket Award for Hottest Company Culture In we were recognized by Deloitte as one of their Fast Technology Companies and Best in Biz as the Fastest Growing Company of the Year This year our amazing journey continues as one of the DCA Live Red Hot Companies and The Muse Companies Who Are Champions for Diversity Were on a mission to continue fostering an amazing culture for people who like to make an impact and enjoy collaborating What GoCanvas Brings We believe hiring the right people is THE most important thing we do We take our company values seriously and look for these traits in everyone we hire Empathy Innovation Authenticity Impactful Team Player and Cheeky Fun Loving We believe in giving people the freedom to get things done but that they should also have accountability for their key metrics think and act like owners of our business and be able to work in a flat organizational structure We provide an environment that allows for innovation and creativity as well as a chance for highly motivated individuals to have fun at work Based in Reston Virginia we have an amazing open office with unlimited snacks free drinks and collaboration areas To better help us revolutionize how work gets done around the globe we also have offices in London and Sydney You can learn more about recent activities on our blog updates and our cultural values on our CEO blog While we believe culture trumps perks we are proud to provide a comprehensive benefits package designed to meet our team members needs Competitive Compensation Entrepreneurial Vacation Policy sometimes known as unlimited vacation Company Paid Holidays which rotate annually but always include Earth Day and one other day significant to GoCanvas such as Steve Jobs birthday An ideal Reston Town Center location with an abundance of FREE covered parking dozens of restaurants retail stores a movie theater outdoor concerts all within walking distance of the office Company Subsidized healthy lunches Medical Insurance where the Employee Only level of coverage is free Dental and Vision Insurance Health Savings Account depending upon your medical plan selection Basic Term Life Insurance and Personal Accident Insurance Voluntary Life Insurance Short and Long Term Disability k plan with employer match Pet Insurance Commuter Benefits Parental Leave We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status We are committed to building a team that represents a variety of backgrounds perspectives and skills The more inclusive we are the better our work will be We are interested in every qualified candidate who is eligible to work in the United States However we are not able to sponsor visas No rd party recruiting firms submitting candidates from job sites

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