Service Manager

Employer
Chipotle Mexican Grill
Location
Glen Allen, VA
Posted
Nov 09, 2018
Closes
Nov 12, 2018
Function
Management
Industry
Other
Hours
Full Time
Service Manager (18029085) Description The Service Manager is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Managers to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed, and assist others with those tasks. In addition to following Chipotle's policies and procedures, principal responsibilities include, but are not limited to: Food QualityMaking sure great tasting, high quality food is served. Resolving food quality issues. Managing food safety which includes the following: ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and food safety policies and procedures. Customer InteractionResolving customer incidents and working to ensure positive customer experiences. Team ManagementManaging crew breaks, shift changes, shift meetings, and line schedules. Developing and cross-training all front of house Crew. Assisting with Crew performance reviews and the resolution of performance issues. Training and developing future Service Managers. Office AdministrationAssisting with miscellaneous office administration duties such as: banking, cash handling policies and responsibilities, and office paperwork. Overseeing office equipment and making sure office supplies are ordered as necessary. Ensuring the proper quantity of supplies are available as needed. Troubleshooting back of house computers and POS system. MiscellaneousEnsuring the line and reach-in cooler are organized and clean. Managing daily and weekly cleaning of the line, dining room, restrooms, and patio. Assisting with the execution of marketing promotions. The ideal candidate will:Have Chipotle Crew member and/or Kitchen Manager experienceBe able to understand and articulate Chipotle's Food With Integrity philosophyHave knowledge and experience of cash handling policies and proceduresHave knowledge of Food Safety and health department mattersHave managed office paperwork management beforeHave the knowledge and ability to speak, write, read, and understand the primary language(s) of the work locationHave a high school diplomaHave restaurant experience Primary Location: Virginia - Glen Allen - 2932 - Nuckols Place-(02932) Work Location: 2932 - Nuckols Place-(02932) 5300 Wyndham Forest Drive Glen Allen 23059

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