Customer Support Specialist

Centreville, VA
Nov 09, 2018
Nov 14, 2018
Full Time
Join our Winning Team as a Customer Service SpecialistCARFAX, an information services industry leader, is looking for an experienced and dedicated Customer Service Specialist. As a customer support specialist, you will be empowered to provide excellent customer service to our dealership customers nationwide. If you have a "get-it-done" mentality, like to resolve life's biggest challenges, & want to grow your career at one of the Great Places to Work, we want to talk to you! CARFAX's Customer Care Contact Center is a centralized corporate Inbound and Outbound center serving over 30,000 customers throughout North America. As a Customer Support Specialist, you are the first telephone contact for our valued customers. The CARFAX CulturePeople who work at CARFAX are happy. Team CARFAX knows their work has purpose and everyone contributes to our mission to help consumers throughout the lifecycle of buying, owning and selling used cars. Our culture offers a unique blend of a high achieving; high-energy workforce in a casual, laid back setting and our employee-focused culture is consistently honored as a "Best Place to Work". As a Customer Support Specialist you will:Respond to phone calls, emails and chats from dealership customers regarding CARFAX products and servicesIdentify and assess the needs of our customers to provide maximum satisfaction and one call resolutionAccurately document activities performed on customers' accounts using CARFAX's Customer Relationship Management (CRM) application (Salesforce).Provide first line technical support for our customersInteract with all team members, including management from other departments, in a professional mannerPerforms other duties and responsibilities as required or requestedRequirements:High school diploma2+ years' hands-on experience in a call center environmentAbility to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting performance expectationsExcellent written and verbal communication skillsStrong time management skillsA solution-oriented, team player attitudeFive 9 and Salesforce experience preferredMust be able to work Monday through Friday 9:00 am to 6:00 pm About CARFAXCarfax, a unit of IHS Markit (Nasdaq: INFO), helps millions of people every day confidently shop, buy, own and sell used cars with innovative solutions powered by Carfax vehicle history information. The expert in vehicle history since 1984, Carfax provides exclusive services like Carfax Used Car Listings, myCarfax, Carfax History-Based Value and the flagship Carfax(R) Vehicle History Report (TM) to consumers and the automotive industry. Carfax owns the world's largest vehicle history database and is a nationally recognized top workplace by The Washington Post and Shop, Buy, Own, Sell - Show me the Carfax (TM) . Based in London, IHS Markit is a world leader in critical information, analytics and solutions.