Director - Account Management
Join our winning team as a Director - Account ManagementAre you looking to join a successful company with a clear mission and strategic vision? Does the idea of being responsible for the success of a core area of a company game plan excite you? If so, the Director - Account Manager position may be the perfect position for you!The Director - Account Management will report directly to the Head of the Service Shops business unit, and will be responsible for leading and managing a team of personnel responsible for acquiring, connecting and retaining service shop data. As a Director, you will play a crucial role in determining the strategic direction of this growing business unit and will provide cross-departmental input as part of the greater management team.As the Director - Account Management, you will:Train, lead and manage highly successful Account Management, Activation and Support teamsMaximize data acquisition efficiency and improve participating shop satisfaction and awareness to increase data flow and retentionCollaborate with peers on streamlining sales, strategic partner and account management transitionsAnalyze overall team and cross team effectiveness and create solutions to improve performance and resource utilizationWork with sales and business intelligence teams to help evolve the use of Salesforce.com tools, reports, and process flowsPartner with marketing department to design, execute and track campaigns to onboard new service shops and increase retention of existing shops Qualifications:Four-year degree required, technical or business course of study preferred8-10+ years of technical account management experience required with at least five years at the team lead or manager levelExtensive knowledge of principles and processes for providing client service, including client needs assessment, meeting quality standards for services and evaluation of client satisfactionAbility to establish and manage ongoing productive client relationships as well as prioritize and execute tasks in a high-pressure environmentProven leadership experience establishing strong working relationships and gaining respect from peersExperience with workflow management and very comfortable with technologyHighly collaborative with the ability to work effectively with other teams (both technical and non-technical) to achieve process improvementsAbout CarfaxCarfax, a unit of IHS Markit (Nasdaq: INFO), helps millions of people every day confidently shop, buy, own and sell used cars with innovative solutions powered by Carfax vehicle history information. The expert in vehicle history since 1984, Carfax provides exclusive services like Carfax Used Car Listings, myCarfax, Carfax History-Based Value and the flagship Carfax(R) Vehicle History Report (TM) to consumers and the automotive industry. Carfax owns the world's largest vehicle history database and is a nationally recognized top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Own, Sell - Show me the Carfax (TM) . Based in London, IHS Markit is a world leader in critical information, analytics and solutions.