Store Leader

Royal Farms
Denton, MD
Nov 09, 2018
Nov 21, 2018
Full Time
Job purpose: The primary purpose of the Store Leader position is to be a profitably lead the day-to-day operations of a Royal Farms store. The ideal candidate for the Royal Farms team would be a person who would create a positive store culture by treating employees fairly and with respect. Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence. Duties and responsibilities: * Ensuring that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge and all other components of customer service * Respond to customer requests in a timely manner * Support and follow all safety and loss prevention initiatives * Building an effective retail team through, training and development; supplying meaningful and timely performance feedback * Implement strategy to maintain operational excellence and consistency in store cleanliness, customer service, food safety, merchandising, and just in time replenishment * Monitor and analyze business processes and results to profitably achieve Royal Farms goals * Adhere to the execution of established Royal Farms rules, policies, procedures, and systems * Ensure the proper execution of all Royal Farms marketing programs * Connect with the community in which we operate to establish positive relationships, development and store success * Keep the Royal Farms brand top of mind in every decision you make about the company * Provide leadership to their retail team members to ensure a pleasant customer service experience. * Respond to customer's needs * Solicit customer feedback through various communication vehicles * Develop and implement a strategy that will consistently meet the expectations of all customers * Conduct meetings with retail team members and encourage on-going open communication, feedback and follow-up Highly effective communication * Ensure the proper execution of all Royal Farms marketing programs * Ensuring the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, etc.) * Resolution oriented in all Employee Relations (ER) activities; provides ER assistance to Store Leaders; is proactive in addressing ER needs * Ensuring the compliance of Royal Farms' policies, procedures, and systems (people, safety, assets, cash, etc.) * Complete other tasks as assigned Qualifications Qualifications: The ideal candidate for the Store Leader position will: * Have consistently demonstrated strong leadership skills * Understand that their success is based on the success of their teams, and aspire to make the people around them better than they are * Have strong written, verbal, and interpersonal communication skills * Possess strong supervisory, organizational skills, and basic computer skills * Be able to interact easily with diverse employees * Have at least two (2) to three (3) years restaurant/retail management experience * 2 year college degree preferred * High school diploma or GED required * Must be at least 18 years old to be considered for the position * Have thorough knowledge of and be committed to Royal Farms culture and values * Be knowledgeable of and have the ability to use a personal computer * Basic business math and accounting skills, and strong analytical and decision-making skills * Must be able to travel as required * Must be available to work all shifts, weekends, and holidays based on business needs Direct reports: Retail team members

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