Telecommute Customer Support Hero

Employer
VirtualVocations
Location
Baltimore, MD
Posted
Nov 09, 2018
Closes
Nov 12, 2018
Industry
Other
Hours
Full Time
A social media management tool company has a current position open for a Telecommute Customer Support Hero. Must be able to: Respond to customers' and prospects' technical questions Escalate complex customer requests to Tier 2 Educate our clients to use the online knowledge base Skills and Requirements Include: Total command of the English language 2-4 years experience working in a similar role Social media ecosystem knowledge Comfortable working with learning and working with tracking and support desk tools Can handle upset clients and stressful situations with a calm and helpful attitude A love for problem solving and a passion for social media