ITIL Service Design Analyst IV

Employer
Perspecta
Location
Chantilly, VA
Posted
Nov 09, 2018
Closes
Nov 12, 2018
Hours
Full Time
Overview Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We're a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves-to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers. Perspecta works with US government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways-not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter. Perspecta's talented and robust workforce-14,000 strong-stands ready to welcome you to the team. Let's make an impact together. Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories Responsibilities Develop and implement Service Design functions for desktop, compute and storage, security, network and consolidated management services. Produce and maintain a Service Catalog containing accurate information on all operational services and those being prepared to be offered. Provide recommendations for the definition of services and service packages, service package descriptions, interfaces, dependencies, and consistency between the service catalog, portfolio and configuration management. Develop Service Catalog language to emphasize the use services for standardization. Develop well-defined service prices and cost recovery models emphasizing the value of service offerings. Document and coordinate Service Levels Agreements with customers and monitor and produce reports on the service provider's ability to deliver the agreed level of service and specific plans and processes to improve service levels. Analyze service delivery, identify issues with Service Level delivery and provide recommendations to satisfy Service Level Agreements. Develop Service Capacity plans and processes that demonstrate capacity is appropriately matched to current and future needs of the mission and that additional capacity is readily available as required. Provide availability plans and processes that demonstrate agreed upon levels of service availability match or exceed current and future needs of the mission. Provide service continuity plans and processes that demonstrate the required technical and service facilities can be resumed within required, and agreed upon, mission timelines. Considered an emerging authority, who applies extensive technical expertise. Develops technical solutions to complex problems. Exercises considerable latitude in determining objectives and approaches to assignment. Qualifications REQUIRED QUALIFICATIONS 1) Active TS/SCI clearance w/Poly 2) IT Service Design domain experience in Intelligence Community (IC), Department of Defense (DoD), or Commercial IT programs 3) 8 years with BS/BA, 6 years with MS/MA, or 3 years with PhD2 related profession experience 4) Ability to relate professionally with customers and colleagues 5) Strong written and verbal communication skills 6) Responsible, reliable and flexible 7) Passion for learning and knowledge transfer DESIRED QUALIFICATIONS 1) Bachelor or Master degrees in Systems Engineering, Computer Science, Engineering or other Information Technology disciplines 2) Information Technology Infrastructure Library (ITIL) Service Management - Foundations and especially Practitioner Certifications 3) Amazon Web Services (AWS) Certifications 4) Exposure to Intelligence Community IT Enterprise (IC ITE) service offerings and service adoption 5) Ability to lead and influence Options

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