Remote Healthcare Customer Service Representative

Employer
VirtualVocations
Location
Arlington, VA
Posted
Nov 09, 2018
Closes
Nov 12, 2018
Function
Customer Service
Industry
Healthcare, Other
Hours
Full Time
A company providing a variety of business, compliance, and technology services has a current position open for a Remote Healthcare Customer Service Representative. Individual must be able to fulfill the following responsibilities: Receive inbound calls from current and potential members Receive calls from providers with questions regarding member eligibility, coverages, benefit types, copays, and claims Skills and Requirements Include: Recent call center, face to face customer service, or service industry work experience is a must Active listener with the ability navigate through systems, answer questions, and document responses Clear communication skills - verbal and written Able to achieve first call resolution and a 95% quality score Self-proclaimed MS Office experts Availability to attend 100% of training and the first 90 days of production

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