Spa Manager

Hand and Stone Spa
Gaithersburg, MD
Nov 09, 2018
Nov 12, 2018
Full Time
Looking for a rewarding health and wellness career that is both personally and professionally rewarding? Focus on what you love with a company that cares about you! Our goal at FGG Spa is to provide a world-class customer service experience for all of our guests, along with providing our teams with opportunities for professional development and growth. We are the largest Hand & Stone franchisee in the country. In just 4 short years, we have expanded to 10 locations, and we are still growing! Our employees are our greatest asset, and we take pride in providing a safe, nurturing work environment. Hand and Stone is seeking a qualified and passionate Spa Manager to manage the daily operations in our Gaithersburg, MD spa. The ideal candidate will have 2-5 years of management experience - preferably in a luxury hotel, high-end retail, or spa/salon environment, and an ability to work independently. Hand & Stone offers a competitive hourly base pay with generous commissions and bonuses- earning potential is practically unlimited for high performers! Hand & Stone also offers potential for career growth to senior sales or spa management roles for interested and proven candidates. Key Role Functions Providing excellent customer service and experiences to all clients and members through the answering of phone calls, setting appointments, greeting clients and membership sales and management. Oversee and manage all daily operations of the Spa. Maintain budgets and control expenses. Communicate sales promotions and service options with clients Train, monitor, and coach performance of all sales and service staff. Membership education and sales- including sales goals and incentives Human resource functions to include interviewing, hiring, disciplining and terminating. Passionately promote products and services with effective, clear communication Communicate with Service Provider team and maximize appointment book Marketing and promotion of Spa through the forging of local relationship with business and organizations, event participation, and corporate membership relationships. Role Requirements Proven passion for communicating with people and providing consistent, excellent service Capability to work flexible hours including nights, weekends and some holidays Excellent verbal and written communication skills A fast learner, with a positive attitude Comfortable in a fast paced high-volume environment. Computer proficiency; knowledge of retail/appointment booking computer systems is a plus A strong team player with the ability to work independently under minimal supervision Exceptional organizational skills including attention to detail and multi- tasking Critical thinking skills, including customer conflict resolution Why Hand & Stone? Competitive salary and generous bonus pay structure Paid time-off Training, education, and conference opportunities Multi-unit company growth opportunities Health insurance reimbursement plan Flexible schedule Professional and safe work environment Employee discounts on products and services Verizon cell phone discount Apply Now

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