ITIL Service Strategy Analyst Senior Technical Specialist

Chantilly, VA
Nov 09, 2018
Nov 12, 2018
Full Time
Overview Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We're a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves-to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers. Perspecta works with US government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways-not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter. Perspecta's talented and robust workforce-14,000 strong-stands ready to welcome you to the team. Let's make an impact together. Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories Responsibilities Develop and implement Service Strategy functions for desktop, compute and storage, security, network and consolidated management services. Provide expertise in the formulation of a Service Strategy including scope and objectives relative to mission plans and requirements. Determine operational objectives by studying mission functions and develop service strategies to meet objectives. Analyzes business and technical processes to formulate and develop new and modified services. Recommend strategic guidance for the evolution of services using common services with a focus on the development and integration of strategic artifacts and standards. Provide recommendations for the adoption of IC ITE services and provide service offerings that consider life-cycle cost and schedule impacts, maturity, and availability. Utilize best practices and business relationship approaches to ensure customer satisfaction. Develop and coordinate a Service Portfolio to be provided to the user community including service description, value proposition, business case, priorities, risks, offerings and packages, and costs. Provide recommendations to retain, modify, replace or discontinue services. Evaluate services and provide technical reviews considering long-term business goals and IT strategy. Develop and document a Demand Management process. Evaluate service demand and recommend additional provisioning of service capacity. Forecast, plan for and manage the demand for services to regulate and optimize utilization of resources. Develop and coordinate reports demonstrating the value of new and existing services or service improvements. Recognized expert within the company, who designs, researches and develops highly advanced applications, which may result in new product/business opportunities for the company. Leads efforts to capture new business through technical work and capability briefings. Qualifications Requires 12 to 15 years with BS/BA or 10 to 13 years with MS/MA or 7 to 9 years with Ph.D. REQUIRED QUALIFICATIONS 1) Active TS/SCI clearance w/ Poly 2) IT Service Strategy, IT Customer Service Engineer(CSE) or IT Business Relationship Management domain experience in Intelligence Community (IC), Department of Defense (DoD), or Commercial IT programs 3) Minimum of 12 years with BS/BA, Minimum of 10 years with MS/MA, or Minimum of 7 years with Ph.D. related profession experience 4) Ability to relate professionally with customers and colleagues 5) Strong written and verbal communication skills 6) Responsible, reliable and flexible 7) Passion for learning and knowledge transfer DESIRED QUALIFICATIONS 1) Bachelor or Master degrees in Systems Engineering, Computer Science, Engineering or other Information Technology disciplines 2) Information Technology Infrastructure Library (ITIL) Service Management - Foundations and especially Practitioner Certifications 3) Amazon Web Services (AWS) Certifications 4) Exposure to Intelligence Community IT Enterprise (IC ITE) service offerings and service adoption 5) Ability to lead and influence Options

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