Remote Customer Success Manager

Employer
VirtualVocations
Location
Washington, DC
Posted
Nov 09, 2018
Closes
Nov 12, 2018
Function
Management
Industry
Other
Hours
Full Time
A software development firm is in need of a Remote Customer Success Manager. Core Responsibilities of this position include: Responding to customer service escalations Managing the issues by facilitating the appropriate internal resources Tracking each issue to resolution Position Requirements Include: 25% travel Strong customer service experience Experience measuring and communicating key customer success metrics Positive attitude and passionate about customer loyalty Proven effectiveness with difficult customer situations Strong ability to build relationships with both internal and external customers

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