Desktop Support Specialist (Tier II)

Hanover Research
Arlington, VA
Nov 09, 2018
Nov 12, 2018
Accountant, IT
Full Time
Hanover Research - Desktop Support Specialist (Tier II) Arlington, VA Job Description: Hanover Research is actively seeking a self-motivated and competent individual for a full-time Desktop Support Specialist position. The Desktop Support Tier II individual will assist the existing Desktop team in providing technical support to Hanover Research in the areas of end-user equipment, system configuration, troubleshooting, access/provisioning, resource monitoring, cloud-based systems, and many other related tasks. Hanover is a fast-paced, rapidly growing firm. The successful candidate will be able to think on their feet, respond well to constant change, and perform under pressure while maintaining a positive attitude at all times. Responsibilities include, but are not limited to: The candidate will possess knowledge of troubleshooting internal technical infrastructure, including but not limited to, Microsoft environment (Microsoft Windows Family, Office 365), networking, printing, wireless and audio & visual technologies, Exchange and Active Directory account creation/modification, Cloud-based VoIP phone systems, Salesforce, and various other cloud-based systems. The candidate will assist the Team Lead in testing software and hardware deployments, in addition to providing support during periodically scheduled network and server maintenance. He/She will record appropriate resolution information in troubleshooting PC hardware and software problems and will demonstrate appropriate, on-going communication of issue status and customer follow through. The candidate will ensure the timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal. They will deploy new software/hardware and procedures that are thoroughly tested and fully operational. He/She will assist in training peers and users on software, hardware and IT procedures. Requirements: 2-5 Years of experience; Strong organizational skills with ability to prioritize effectively. Must be a highly-motivated, self-starter. Minimum Education Required: Bachelor's degree (Preferred in IT, IS, CS or related technical discipline) MCSE/MCITP preferred, but not required. Location: Arlington, Virginia Benefits: Competitive base salary Starting at 18+ days PTO with unlimited annual rollover 401(K) employer matching program Comprehensive health and dental benefits package Health and wellness packages with discounts to local gym Annual company-wide day of service and monthly events partnering with local organizations such as KidPower, Martha's Kitchen, DC SPCA How to Apply: If you are interested in the prospect of working for a dynamic, growing company, we encourage you to submit your resume at: Hanover Values Business Building - We build our business quickly and intelligently and we help our clients do the same Thought Leadership and Innovation - We strive constantly to deliver better information in a better way Service - To our clients and our community, service is our guiding principle Leadership and Mentorship - Our talent is our greatest asset, and we hope to help our people be their best Firm Citizenship - We are optimists who believe there are endless possibilities for our company and ourselves About Hanover Hanover was named a Top 50 Market Research Firm by the American Marketing Association in 2015, 2016, 2017, and 2018, and has also been twice named a Washington Business Journal Fastest Growing Company. Hanover Research is a global research and analytics firm that provides high quality, custom research through an annual, fixed-fee model for clients in the corporate, education, and healthcare sectors. Founded in 2003 and headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account professionals to deliver a robust service infrastructure that is revolutionary in its combination of flexibility and affordability. The core capabilities that drive Hanover's research engine include primary research, secondary research, data analysis, and grant development. By enthusiastically fostering an environment of respect, encouragement, and support, we empower our clients and employees to seize opportunities for growth, impact, and advancement. Hanover Research is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination. ** No phone calls or third-party recruiters please **

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