Field Service Technician II

Elkridge, MD
Nov 08, 2018
Nov 12, 2018
Accountant, IT
Specialty Trades
Full Time
Reporting to the Regional Field Service Manager, the Field Service Technician is responsible for servicing, installing, converting, upgrading and preventative maintenance of all AGS gaming equipment. The Field Service Technician position does not work standard set hours as work activities may occur throughout a 24-hour day, 7 days a week, possibly including holidays. Essential Functions:Provides technical training on most aspects of installations, theme changes, game software upgrades, server upgrades, etc.Part of an advanced support team sent in to troubleshoot and resolve technical problemsPerforms site surveys at new Class II or Class III locations and functions a primary liaison with Installation Team for communicating project requirementsExpert contributor to internal field service message boards and provides documentation for technical assistance with known problemsCompletes all required PM in a timely manner without proddingEasily identifies replacement parts and their associated part numbersMust be skilled at performing all gaming-specific work ordersWill complete Site Surveys (Technical Info tab) for basic work ordersPerforms project management activities for basic work ordersGood understanding of computer networking infrastructureGood familiarity with all AGS' slot platforms and electronic table game equipmentStrong working knowledge of slot cabinet topography and ability to diagnose and troubleshoot problems from top to bottom of machinePerforms preventative maintenance and general maintenance on AGS' slot machines and cabinetsMay participate in new installations or removal of old machinesCompletes all reports and paperwork in a timely mannerMust have excellent customer service skillsMechanically inclined; able to use hand toolsMust be able to move 75 lbs. assistedProvides technical support to other Field Service TechniciansHas a good working knowledge of customers' policies and procedures prior to performing work ordersWorks well with the Technical Assistance Center (TAC) and escalates found issues to TAC and AGS managementRequirements:High School diploma or GED requiredMinimum of 2 years' experience as a Field Service Technician or 3 years' experience working in a technical gaming environmentMust be at least 21 years oldRequired to obtain licensing approval by tribal and/or state gaming regulatorsPreferred Skills:Advanced understanding of AC/DC electronics; must pass AGS' online AC/DC electronics courseCan use a multi-meter to troubleshoot electrical issuesHighly developed problem-solving skillsUnderstands networking with CAT5 and fiberHigh proficiency in multi-platform installs/upgrades/theme changesWorking knowledge of the difference between Class II and Class IIIBasic understanding of computer networkingNote: All offers are contingent upon successful completion of a background check *Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals. AGS is an equal opportunity employer.