Assistant Director (Visitor and Guest Services)
Relocation expenses reimbursed No
Qualification requirements must be met within 30 days of the job announcement closing date.
For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on the web at http://www.opm.gov/qualifications.
Experience at GS-14: You qualify for this position if you possess one year of specialized experience equivalent to at least the GS-13 level in the Federal Service or comparable pay band system. For this position specialized experience is defined as developing strategic plans, goals, policies and procedures related to a visitation program for a museum, educational or cultural institution; developing, planning and implementing a visitor service program in a multicultural education or cultural institution; maintaining collaborative relationships with African American representatives, agencies, cultural institutions, or museums; communicating orally and in writing to convey concepts, articulate projects and negotiate with others related to the museum or cultural institution; organizing, administering and managing operations (including safety, crowd control, line management and emergency preparedness); and managing or implementing information desk and/or welcome center operations; training and coordinating floor staff and volunteers.
Experience at GS-15: You qualify for this position if you possess one year of specialized experience equivalent to at least the GS-14 level in the Federal Service or comparable pay band system. For this position specialized experience is defined as developing strategic plans, goals, policies and procedures for visitation program for a museum, educational/cultural institution; developing/implementing visitor service program in a multicultural education/cultural institution; establishing/maintaining relationships with African American constituents, cultural institutions/museums, etc.; communicating orally and in writing to convey concepts, articulate projects and negotiate with other museums/cultural institutions; organizing/managing operations (safety, crowd control, emergency preparedness); managing info desk/welcome center operations; and developing/implementing protocol for VIPs (e.g., international visitors, gov’t officials), VVIPs (e.g., President, Vice President or Head of States).
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
Flexible Spending Accounts - http://www.fsafeds.com/fsafeds/index.asp
Health Insurance - http://www.opm.gov/insure/health/index.asp
Leave - http://www.opm.gov/oca/leave/index.asp
Life Insurance - http://www.opm.gov/insure/life/index.asp
Long Term Care Insurance - http://www.ltcfeds.com
Retirement Program - http://www.opm.gov/retire/index.asp
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria:
- Ability to supervise, lead, motivate and train staff.
- Ability to direct and manage a visitor-sensitive, knowledge-based program for staff, the public, volunteers and contractors to provide orientation and information on museum for visitors.
- Skill in establishing and implementing operations, policies, procedures and protocols, accessibility, audience evaluations and other activities to provide services and assistance to the visiting public.
- Skill in oral communication in order to negotiate with visitors, liaise with representatives across organizational lines, train staff on program, policies and procedures.
- Skill in written communication in order to respond to inquiries from the public, develop guest and visitor services procedures, techniques and guidelines, etc.
- Skill in conflict resolution.
Applicants who meet or exceed minimum qualifications will be assigned to one of three category groups based on job-related criteria:
Best Category - Meets the minimum qualification requirements and excels in most of the job related competencies above.
Better Category - Meets the minimum qualification requirements and satisfies most of the job related competencies above.
Good Category - Meets the minimum qualification requirements, but does not satisfy most of the job related competencies above to a substantive degree.
This category rating process does not add veterans' preference points or apply the "rule of three", but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. A selecting official may make selections from the highest quality category (Best Category) provided no preference eligible in that category is passed over to select a non-preference eligible in that category unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are satisfied. Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher. Applicants who have not submitted a resume in the USAjobs system and/or have not answered all of the vacancy questions will not be considered for this position.
Important Note: Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide sufficient information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed.
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