Information Technology Specialist (Customer Support)
Relocation expenses reimbursed No
A background security investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation, drug testing, and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination. Appointment may be subject to random drug testing after selection.
U.S. Citizenship: Applicants must be U.S. citizens or nationals. Failure to certify US Citizenship may result in your application not being considered. A valid drivers license is required for this position.Qualifying experience for the GS-13 level requires IT-related experience that demonstrates each of the following four competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving; AND one (1) year of specialized experience at least equivalent to the GS-12 level. Specialized experience is experience that is in or directly related to the line of work of the position to be filled and that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position. Experience must be IT-related and may be paid or unpaid experience.
Example of specialized experience for positions at the GS-13 level, typically gained in the IT field or through performance of work where the primary concern is IT, includes experience analyzing a number of alternative approaches when advising management concerning major aspects of IT system design. The experience demonstrates accomplishment of IT project assignments requiring knowledge of IT requirements and techniques pertinent to the position to be filled.
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Substitution of education for specialized experience is not applicable to this vacancy.
Basis of Rating: Category Rating Procedures - Under this method your application will be evaluated and rated under the CSOSA Category Rating and Selection Procedures. Your application will be placed in one of three categories: Highly Qualified, Well Qualified, or Qualified. Each category is broadly defined as: Highly Qualified Category: highly proficient with an overall comprehensive level of knowledge, skills, and abilities of the job based on a complete review of experience, education and training as described by answers to the questions and resume. Well Qualified Category: competent in the position with an overall accomplished level of knowledge, skills, and abilities of the job based on a complete review of experience, education and training as described by answers to the questions and resume. Qualified Category: an overall basic level of knowledge, skills and abilities of the job based on a complete review of your experience, education and training as described by answers to the questions and resume.
Applicant must be United States Citizen or National. Failure to certify US Citizenship may result in your application not being considered.
Appointment may require completion of a one-year probationary period.
This vacancy announcement may be used to fill future vacancies for identical positions within the next year.
Relocation expenses are not authorized.
Bargaining Unit Status: Eligible.
CSOSA uses E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system.Read more
You will be evaluated for this job based on how well you meet the qualifications above.
You will be rated based on your qualifications for this position as evidenced by the education, experience and training you report relative to this position which shows that you possess the knowledges, skills and abilities required. Paid or unpaid experience will be considered.Read more Security clearance Public Trust - Background Investigation Drug test required Yes