Customer Service Sales Specialist

Service Alexandria, Virginia
Aug 06, 2018
Apr 17, 2019
Full Time
Customer Service Sales Specialist

When buying something big, do you find yourself researching so much that you become an expert? Do you help your friends and family make decisions on what new laptop to purchase, which brunch place is best for your group of 17, or how to find an amazing vacation spot on a budget? If so, keep reading, because The Motley Fool is looking for a new team member with that type of “eager to learn and share” attitude!

The world of investing can be intimidating for anyone getting started, but our team of highly adaptive, fun, and compassionate Fools is eager to provide clarity and comfort. The Motley Fool offers a wide range of resources from diversified stock picking services to micro-cap model portfolios (five points if you already knew what all of that meant), so mastering the in's and out's of our product suite is top priority. There is no such thing as a typical phone call, and we like it that way! Our members have all kinds of inquiries from a simple question like, “What is a stock?” to more comprehensive ones like, “How does the options trading service differ from the growth portfolio program?”

Every member interaction is a chance to help someone understand how The Motley Fool can help them reach their investing goals, and our team knows how important that is. You don't need to be a programmer to explain what the internet is, and you don't need to be an analyst to explain the importance of financial literacy. If you are excited to build your investing knowledge and encourage others to do the same, then please consider joining us our team as we help the world invest -- better!

So if you're looking to kickstart the engine on your career and join one of the best (and most humble) teams at the Fool, this role may be perfect for you. Whether you're hoping to grow your current skillset or find a new passion project, we encourage Fools to embrace learning. From marketing and retention to business intelligence and investing (of course!), Fools can build skills and elevate the team. In turn, we can better help our members get the most out of their Foolish experiences with us.

With a retention rate of over 90% over the past four years, our team members continue to help our members years after joining the Fool or transition to roles across the entire company. So send us your Foolishly written cover letter and ultra-impressive resume. We're ready to be wowed!

What you will do in this role:

Answer a wide variety of customer inquiries (via phone and email) about stock picking and real-money portfolio services, account management and billing, sales, renewals and cancels, access issues, and login errors.Calmly diagnose and resolve basic computer and smartphone issues.Employ various techniques to improve customer retention and track key performance metrics.Debrief with your Customer Service Team Lead on the number and types of questions, concerns, and complaints and discuss suggestions for opportunities to top it!Embody the Motley Fool core values. (Five points if you can name all six on the spot!)Figure out how to wear a jester cap AND a headset while riding a scooter around the office. It's a skill - trust us.

Qualities you need to have:

Sincere interest in our customers and their experiences with us.Interests in personal finance and investing coupled with a heaping helping of empathy.Strong listening and problem-solving skills to properly diagnose customer problems and investigate further if necessary.Patient, respectful, and kind demeanor.Adaptability and flexibility in a fast-changing environment.Ability to plan long-term and stay on track while juggling multiple projects.Sense of humor is a must. (Five more points for each pun or joke in your application!)Strong email, phone, and computer capabilities to process around 50 emails and 50 phone calls per day.Ability to work with an innovative team of problem solving, great-idea-generating Fools.Technical savvy to assist members with varying degrees of computer and smartphone issues. (Not all cookies are edible, unfortunately.)Fantastic written and verbal communication skills.

Qualities that are good to have, but not required:

Investing knowledge and Zendesk experience are huge pluses, like the I-just-found-$20-in-my-coat-pocket kind of pluses.Experience working with large customer data sets and presenting findings in clear, concise, and actionable ways.Background in or experience with Customer Retention strategies and key principles.Degree in Business Administration, Finance, Economics, or related fields.

Salary: $50k (in addition to all of our Foolish Benefits!)

The Motley Fool Holdings, Inc., provides equal opportunity to all individuals on the basis of individual performance and qualification without regard to race, sex, marital status, religion, color, age, national origin, non-job-related handicap or disability, sexual orientation, or other protected factor.

We should, however, make you aware that there is one notable exception to this policy. It is our strict and earnest intention — and the company's historical record will bear this out — we will never hire any of the following: robots,replicants, or morlocks. Now keep in mind we are well aware that all of the aforementioned have intentions of world domination in the future, but as of now we have no place for them at The Motley Fool … unless the year is 2122 and the revolution has already occurred. If that is the case we welcome our new robot, replicant, or morlock rulers!!! Perhaps we have said too much?

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