Member Relations Associate

Arlington, Virginia
Oct 31, 2018
Dec 05, 2018
Full Time

SUMMARY: Performs various duties related to membership customer service, membership data processing and maintenance, and general administrative support to the Membership department. 


• Execute membership customer service duties within a timely fashion including, but not limited to, phone coverage, correspondence, membership research, fulfilling requests for AFA materials, and responding to general AFA inquiries.

• Serve as primary processor for membership batches and data updates.  Responsible for filing completed membership batches and organizing batches to be processed.

• Serve as back-up to all other Membership Representatives and be able to cover other duties upon request.

• Provide support for membership acquisition and retention, including but not limited to processing of electronic applications and individual membership payment reconciliation.

• Monitor the membership email daily and respond to or forward all emails in a timely fashion.

• Maintain inventory of membership support items.  Provide membership information and promotional materials to AFA members and chapters as necessary.

• Perform various routine membership tasks such as membership cards, refunds, data pulls, and other data entry such as Arnold Air Society and daily lockbox batches.

• Operate monthly email renewal notice program under supervision of Manager, Membership Operations.

• Provide administrative support to the Manager, Membership Operations and VP of Membership and Field Ops as assigned. 


• Knowledge of SalesForce strongly preferred.

• Written and oral communication skills.

• Interpersonal skills for department collaboration and customer service.

• Attention to detail.

Must be dependable and punctual.

• Proficient with MS Word

• Prefer proficiency with MS Excel 



• Must have Bachelor’s Degree.

• 1-3 year's prior experience in customer service.


Excellent benefits include healthcare, dental, 401(k), tuition reimbursement, free parking and more! Please send cover letter with resume to 


Similar jobs

Apply for Member Relations Associate

Already uploaded your resume? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your Resume must be a .doc, .pdf, .docx, .rtf, and no bigger than 1Mb

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Washington Post Jobs by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Washington Post Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.