Quality Assurance Engineer

Washington DC
Oct 25, 2018
Jan 03, 2019
Analyst, Business, IT
Engineering, Other
Full Time

The Kennedy Center Information Technology department provides and supports a variety of applications, systems and tools to staff, performers, patrons and other constituents to enable its mission to be accomplished. This includes, but may not be limited to ERP systems for HRM and Finance, CRM systems for donor and customer management, Venue management software, internal and external websites, management systems for performance and event ticketing, gift shop POS, parking, and reporting across all data sets.

Operating within the IT department, the Business Systems team is responsible for supporting and enhancing the suite of business applications, including Customer Relationship Management Software (CRM), Artistic Venue Management Software, and ERP System.

The goal of the team is to enable a superior patron experience, maximize the performance and efficiency of user departments, optimize cost and maintain maximum availability, reliability and accuracy. This team also sets and promotes project management and quality assurance best practices across the larger IT department and stakeholder groups.

We are passionate about the arts and our mission and support it by ensuring the success of a wide range of user groups including artistic programming, education, ticketing, fundraising, marketing, finance, production and facilities.

As we implement a series of exciting and strategic initiatives to better utilize technology and data to provide superior customer experience, we are looking for a technically astute, service oriented new team member to establish and manage the software QA function within the IT tea,. This will be a senior level position within a small technical team, but will be the only QA focused position. Only experienced QA professionals, with a demonstrated track record will be considered.

Duties and Responsibilities:

20% Establish and manage an effective quality assurance program across all teams in IT as well as with key users in various departments. Define policies and protocols, develop frameworks, promote culture and systematize best practices. Research and recommend tools and protocols for embedding quality into the development and release process. Effectively integrate QA cycles into development sprints.

60% Design, develop and execute manual and automated testing with a focus on both application-based and data-based automated smoke, functional and regression testing. Interpret and report testing results and verify defects.

20% Develop and maintain detailed, comprehensive, and well-structured test plans; define required test data sets. Recommend and standardize testing plans across applications. Work with end users to assist them in designing and documenting user acceptance tests and collecting results (bugs).


  • Bachelor's degree in Computer Science, Computer Engineering or a related field
  • 5+ years of experience as a Software Developer, QA Engineer, SDET or similar QA role
  • 3+ years of Software QA automation experience working with any of the following technologies: Java, Java Script, Python, PERL, etc. Experience developing test suites in automation tools: Selenium, Ranorex, Testing-Whiz, TestComplete, Cucumber, etc.
  • Experience with SQL is a plus
  • Experience working with an Agile development team and project management experience is a plus.

Minimum Skills and/or Knowledge Required

  • Strong desire to achieve operational excellence and efficiency through technology-oriented, process-oriented, data-driven, and systematic solutions
  • Excellent troubleshooting and problem solving skills. Enjoy detailed-oriented work.
  • Excellent logical/analytical aptitude is desired
  • Excellent written and verbal communication, including the ability to effectively communicate to non-technical audiences regarding technical matters
  • Proven ability to build productive relationships with technical and non-technical users; pleasant, positive outgoing manner and solution oriented attitude.

The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion. We offer a comprehensive range of benefits including medical, dental and vision insurance, paid vacation and sick leave, and a 403(b) retirement plan.

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