Enterprise Operations Communications Manager

Freddie Mac
McLean, VA
Oct 24, 2018
Dec 28, 2018
Full Time
Position Overview
The Enterprise Operations division at Freddie Mac is seeking an Enterprise Operations Communications Manager to join a group of enthusiastic and collaborative professionals with diverse backgrounds. This position is part of a team which is responsible for coordinating and managing cross enterprise initiatives with a special focus on information and technology. This role has a high level of exposure across the enterprise with opportunity for significant impact and growth.

The Enterprise Operations Communications Manager will work closely with the divisional leadership to develop and disseminate communications related to the overarching strategy, people, culture and needs of the Enterprise Operations division. The ideal candidate is customer-centric with a fun and creative focus on delivery.

Your Work Falls into Two Primary Categories:

* Program Communications
o Serve as the primary author for all Enterprise Operations communications, drafting and editing internal communications in a variety of voices
o Create all messages and assist in building presentations sent from division VPs and SVPs, including executive communications, organizational announcements, community engagements, and ad-hoc communication requests
o Ensure all communications adhere to brand, style guide and core narratives
o Create, maintain, and ensure consistency on a series of messaging themes to promote strategy, business priorities, and cultural transformation
o Develop and manage an inventory of content and a publication calendar in addition to content validation and ongoing maintenance
o Experiment with new communication avenues to maximize impact and connection with associates
o Develop measurement techniques to understand the success of your messages and identify insights to be applied to your next iteration
o Evaluate proposed projects and programs for strategic and tactical communication needs
o Use your relationships to promote early collaboration on initiatives that will affect associates, providing input to manage reputational risks, provide perspective on likely associate reactions, and create consistency
o Partner with our corporate communications team for alignment on key messaging and strategy in any external communications/presentations

* Training Awareness
o Manage division training requirements
o Create and maintain training materials as necessary
o Monitor staff training compliance
o Develop and promote adoption within the organization of Enterprise Operations best practices

Basic Requirements
* Bachelor’s Degree
* At least 5 years of experience in communications, marketing or copywriting
* At least 7 years of experience crafting and managing internal communications in support of leaders and teams

Keys to success in this role
* Proven ability to partner and work collaboratively with all groups and levels including cultivating and developing productive and trusted relationships.
* Proven experience operating at high standards of quality and accuracy within required timeframes
* Refined verbal and written communication skills capable of succinctly presenting complex subject matter
* Change leadership
* Ability to drive execution and achieve tangible results

Top 3 Personal Competencies to possess
* Partnership – build trust and strong partnerships through alignment to company goals, active listening, respect for others, and confidence to provide honest and candid feedback
* Drive for execution – be accountable for strong individual and team performance, overcome challenges and focus on results
* Seek and embrace change – continuously improve work processes rather than accepting the status quo

Preferred Skills
* 1+ years of experience in financial services or retail industries
* 1-3 years’ experience with change management
* Advance degree

Closing Statement
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

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