Order Resolution Specialist

Government Scientific Source Inc, GSS
Oct 21, 2018
Nov 20, 2018
Customer Service
Career Level
Entry Level
Full Time

Government Scientific Source Inc, GSS, a veteran-owned small business supplier of laboratory products and equipment to the Federal government, is seeking a high energy, motivated Order Resolution Specialist to support our Order Resolution Department. This is a non-supervisory position with the potential of growth based on performance.

Job Duties (include but not limited to):

Identify and assess customer needs to achieve customer satisfaction.

Track and resolve issues with Purchase Orders, Return Orders, and Sales Orders.

Manage returns and communicate the process with various departments.

Identify internal and external issues related to orders and relay information to proper team members.

Notify sales reps of product recalls and updates.

Assist in closing returns and collecting credit memos.

Complete other tasks as needed.

Job Qualifications:

Excellent written and oral communication skills.

Ability to multitask in a fast-paced environment.

Proficient in the use of Microsoft Outlook, Word, and Excel.

Strong customer service, organizational, interpersonal, and problem solving skills.

Ability to work independently as well as part of a team.

Hiring Location: Reston, VA

Salary: $40-45k annually

GSS offers excellent benefits including health insurance, FSA/DCA, 100% company paid life and disability insurance, 401(k), profit sharing, PTO, tuition reimbursement, flexible schedule, onsite fitness room and more!

It is the policy of GSS to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law. Additionally, GSS will provide reasonable accommodations to qualified individuals with disabilities, provided that such accommodation does not constitute an undue hardship on GSS.

Email resume and salary requirements to HR@govsci.com.

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