- Greeting prospective and current residents and providing them with community tours.Receiving telephone inquiries pleasantly and professionally; scheduling appointments whenever possible. Processing lease applications and qualifying residents based on approved lease criteriaAchieving leasing goals to reach or exceed budgeted occupancy for the property.Daily management of 100% of leads from lead management software.Conducting follow-up with prospective and current residents. Maintaining current knowledge of surrounding community for the benefit of prospective and current residents. Maintaining current knowledge of competitor’s properties.Participation in and preparation for promotional eventsPerforming outreach marketing as needed.Completing and maintaining of the Market Survey.Supporting Property Manager with general office maintenance by answering phones and performing other administrative tasks, including but not limited to maintaining complete resident files, general office files, and preparing of lease renewals.
- Minimum of one (1) year of apartment leasing and sales a plus. 1-2 years of customer service experience are preferred, or a four (4) year Bachelor’s Degree in a related field. The ability to multi-task and maintain a professional appearance is a must. Computer proficiency and high-level of knowledge of Microsoft Office Suite (especially Excel) and Social Media sites including but not limited to Facebook, Twitter, etc.Proficient knowledge of Fair Housing requirements.Excellent verbal and written communication skills and ability to interact with the residents and customers in a professional manner. Must be a motivated self-starter with the ability to work well in a team setting.Ability to read and interpret documents & ability to write reports.Strong sales skills. Flexibility of work schedule. Position requires 2-3 weekends per month with time off during the week.Prolonged walking and the ability to climb stairs.
- Integrity/HonestyOrganization and planningCalm under pressureAbility to excel in a fast paced and high pressure atmosphereProactivity/takes initiativeListening skillsExcellent written and verbal skills
- Proficient knowledge in Yardi Voyager, RentCafe & Leasing Pad, a plus. Customer ServiceSalesMarketingMicrosoft Suite Proficiency (Basic knowledge of Excel, a must.)Internet/Social MediaCollege Degree, a plus