Manager of Community Engagement

Washington DC
Oct 16, 2018
Nov 22, 2018
Other, Research
Full Time

The Manager of Community Engagement manages the planning, implementation, and assessment of all NSO community engagement programs and initiatives. The person in the position works with NSO and Kennedy Center staff, NSO Board, NSO musicians, and community partners to efficiently maximize program effectiveness in fulfillment of the NSO's strategic priorities. An essential priority for this role is relationship building across the broader Washington, DC metropolitan area as a means to make connections, identify potential opportunities, gain a deeper understanding of community values and needs, and to serve as an ambassador for the NSO. The current core NSO community engagement programs that this position is responsible for are NSO in Your Neighborhood, Sound Health, Notes of Honor, and large scale community concerts. This position is also responsible for exploring, developing, and expanding the NSO's community engagement initiatives.

Duties and Responsibilities:

20% Relationship Building: Take responsibility for initiating and enhancing dialogues with community leaders. Actively develop partnerships with other civic, artistic, and educational institutions in the great metropolitan area. Cultivate and steward existing relationships.

20% Planning and Strategy: Lead the development of the annual NSO community engagement strategy. Work with the NSO Board, NSO staff team and Kennedy Center Education Division to develop and plan community engagement programs. Understand the NSO's diversity, equity, and inclusion goals and consider these in planning. Research industry trends and best practices. Strategically prioritize resources to strengthen core programming and to deepen community engagement.

25% Program Implementation: Work with NSO/Kennedy Center staff and community partners to implement community engagement initiatives. Take responsibility for project managing all aspects of implementation from scheduling to script writing, and working with marketing and PR to promote activities.

10% Assessment: Proactively gather data to measure the impact and success of all community engagement initiatives. Report and make recommendations based on program assessment. Utilize methods and resources available within the Kennedy Center to support this work.

10% Board Committee: Staff the NSO Board Education and Community Engagement Committee. Work with the Committee Chair to plan, manage, and facilitate the work of the committee.

5% Engage regularly with NSO development staff to keep them informed of planning, upcoming programs, and to stay abreast of funding opportunities that could impact planning.

5% Team Member: Support the NSO staff teams as needs arise. Participate in concert duty rotation. Actively engage in planning and problem solving outside of immediate work area.


Five or more years of administrative experience, preferably in the performing arts, music education, or community programming.

Minimum Skills and/or Knowledge Required

  • Proven experience building and stewarding community relationships.

  • Ability to manage a variety of projects simultaneously, to work independently, and to problem solve.

  • Strong communications skills, experience with public speaking, capable of representing the NSO in public settings, and with various constituencies in a diplomatic and professional manner.

  • Experience with strategic thinking and planning.

  • Knowledge of orchestral music and orchestra production desirable.

The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion. We offer a comprehensive range of benefits including medical, dental and vision insurance, paid vacation and sick leave, and a 403(b) retirement plan.

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