Administrative and Office Specialist III

Fairfax, VA, VA
Oct 15, 2018
Nov 19, 2018
Full Time

Job Category : Classified Staff

Working hours :

Salary : Commensurate with education and experience.

Web Announcement :
Client Services Coordinator

The George Mason University, Mason Enterprise Center (MEC) is looking for an enthusiastic and energetic person for a Client Services Coordinator for the Mason Small Business Development Center (SBDC). Mason SBDC is a sponsored program of the university, the U.S. Small Business Administration, and Virginia Small Business Development Center. We provide group and 1-on-1 counseling services at no cost to local small business owners in Northern Virginia Area to start and grow a business. The nature of the counseling is to provide the businesses with the resources they need to start and grow the businesses, including helping in marketing, finance, and business planning parts of the business. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason’s academic and culturally inclusive environment.

The Client Services Coordinator for the Mason SBDC is the initial point of contact for current and prospective clients and is responsible for the intake and management processes for accepted clients. This position inputs and updates client information and service status into the customer relationship management database, Center IC. It also provides marketing and events assistance and assists the Assistant Director with special projects that support the operations of the program.

This position is responsible for: * Creating digital and printed marketing materials about the program and upcoming events. * Creating and distributing a monthly newsletter * Using social media to promote program and events * Assisting with event planning and execution by providing logistical support, preparing documents, and providing onsite support. * Representing Mason SBDC by providing information about the program and answering questions * Other duties as assigned Required Qualifications: * 2-year business degree or equivalent combination of education and work experience. * Demonstrated experience, or comparable education, with an emphasis on customer service and program support. * Strong social/communication skills and customer service skills including telephone etiquette. * Ability to work independently, anticipate client needs and take initiative. * Good organizational, communication, and inter-personal skills are critical. * Proficient in Microsoft Office – Word, PowerPoint, Excel * Familiarity with marketing and social media tools Preferred Qualifications: * Knowledge of and experience using Center IC database

Special Instructions : For full consideration, applicants must apply at; complete and submit the online application; and upload a cover letter, resume, and a list of three professional references with contact information.

MasonAd : Great Careers Begin at Mason!

George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report Up and Coming spot for national universities and is recognized for its global appeal and excellence in higher education.

Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Masons diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.

If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at!

George Mason University, Where Innovation is Tradition.

Equity Statement : George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Job Close Date :

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