Emergency Communication Technician – Police Dispatcher
The City of Falls Church Police Department has an opening for a full-time Emergency Communications Technician. As First Responders, our ECTs provide the critical link between police officers and City residents who need emergency services. This is a tremendously rewarding opportunity for those suited by aptitude, temperament and commitment to public safety. As a condition of employment, finalists will undergo a background check, polygraph examination, and drug screening.
- Operate police communications systems, including radio communications and Computer-Aided Dispatch (CAD) system;
- Answer telephones, record complaints, and dispatch and monitor police personnel;
- Operate teletype and state and national crime information computer terminals;
- Monitor alarm systems and security cameras;
- Perform related administrative duties, such as maintaining logbooks, and other record-keeping tasks as assigned.
- Willingness and ability to work 12-hour shifts;
- Ability to communicate professionally in emergency situations;
- Ability to multi-task; answer incoming calls while monitoring essential radio channels and entering information in a computer as the emergency situation develops;
- Excellent command of the English language;
- Speech which is clear and well-modulated over radio;
- Considerable public telephone contact requires independent judgment, tact, and courtesy;
- Excellent spelling, punctuation, and grammar; ability to write reports clearly and concisely;
- Ability to accurately interpret maps and convey geographical information;
- High school diploma or GED required;
- No illegal drug use; exceptions may be made for prior marijuana use on a case-by-case basis;
- Law enforcement coursework, or prior experience in a public service field desirable;
- Prior police or civilian dispatch experience and Virginia certification preferred, however on-the-job training will be provided if the candidate selected has no prior experience.