Help Desk Specialist

DCS Corp
Alexandria, Virginia
Oct 15, 2018
Nov 22, 2018
Full Time
Working alongside senior team members, the Help Desk Specialist will be responsible for providing I.T. support to local and remote employees.

Essential Job Functions:

The ideal candidate will have a mix of support and customer service experience, strong analytical and problem-solving skills, and a passion for learning new technologies.

Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.

Troubleshoot problems with hardware, software, networking, and other related technologies.

Document, track, and monitor problems to ensure timely resolution.
Requirements Due to the sensitivity of customer related requirements, U.S. citizenship is required and ability to get a security clearance.

A Bachelor's Degree in an IT related field and 2 years of experience is required.

Thorough knowledge of Windows operating systems and Microsoft Office.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills.

Attention to detail and the ability to accurately document technical issues.

Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.

Pass the CompTIA Network + within 90 days of hire.

Desired Skills:

Windows 10 Exam (70-698: Installing and Configuring Windows 10) or similar.

Working knowledge of Active Directory, Packet Captures, and Proxy Servers.

Customer service experience.
  • DCS Corp is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.