Concierge Director

NFC Amenity Management
Washington, DC
Oct 12, 2018
Oct 22, 2018
Executive, Director
Other, Restaurant
Full Time
Overview:NFC Amenity Management, is one the nation's largest amenity management firms, operates more than 220 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2800 employees delivering the highest standards and commitment to every project we undertake. Simply put, we are Giving the best of ourselves to our clients everyday! We have some of the best training and development for those employees willing to excel in the areas outlined below. An aggressive growth plan allows for upward mobility for those ready for an exciting and rewarding career with us.Responsibilities:Oversee all concierge operations ensuring the client is satisfied with their amenity offering.Provide exceptional Customer Service by exceeding client's expectations and needs.Supervise team members performance providing mentoring where necessary.Ensures the "5 Diamond Experience" by maintaining the standards set in the NFC Amenity Management Mission Statement.Contributes to team effort by accomplishing related results as needed.Complete new hire paperwork, payroll, and scheduling in a timely manner.Train team members by completing orientation, direction, and constant feedback.Complete team member evaluations as required. Make hiring, promotion, disciplinary, and termination recommendations to the Regional Director.Complete daily inspections using cleaning checklists to ensure cleanliness.Responsible for thorough understanding and effective performance of NFC Management Software Welcome and acknowledge all guests according to NFC approved terminology.Greeting residents and guests according to company standardsMaintaining ownership of the process of resolving resident and guest complaints.Interact with all residents, showing genuine appreciationPromptly answer, record, and complete all resident requests, phone calls, questions, or concernsMonitoring and securing the lobbyComplete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, pet walking, housekeeping, grocery delivery, etc.Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendorsFollow all company policies and procedures, including the company grooming standardsDisplay a positive and enthusiastic attitude by being a team-player