Macy's Marlow Heights Shopping Center, Marlow Heights, MD: Sales Manager
Job Overview:As a Sales Manager, you will support My Macy's by driving sales and selling with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your direction. With training, coaching and development, a team of Associates will grow following your leadership. Key Accountabilities:SalesDrive and exceed sales goals by executing Macy's initiativesLead the push toward selling through coaching and recognitionReview and utilize reports; implement action plans focusing on deficient areasIdentify best sellers and key items; communicate merchandise needs to optimize the My Macy's processEnsure accuracy of promotional presentation; communicate advertising and sales information to AssociatesPartner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-upReview your personal Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards resultsStrengthen attendance and weekend hours compliance among staffMotivate Associates to solicit our Star Rewards Program by reinforcing the benefits of new accountsEstablish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implementedCustomerCoach Associates to consistently deliver effective selling behaviors resulting in high customer engagementReview & utilize Associate Scorecards to provide recognition; develop and communicate strategies to improve resultsObserve Associates twice daily through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customersCoach to Associate Scorecard metrics weekly through daily informal observations defining one focus metric and behaviors to improve an individual metricEnsure optimum sales floor coverage and lead selling initiatives throughout the store as neededMaintain high customer readiness standards; deliver a clean, neat and easy to shop store environmentPeopleRecruit a qualified team of selling-focused Associates; build a bench for future advancements & promotionsEnsure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hiresCoach Associates on product knowledge by holding in-store product training with Vendor RepresentativesActively fill open positions prioritizing internal Associates in Commission, Specialist and High Level selling areasEngage in Macy's recognition program; reward Associates with recognition cardsMeet with Associates in department weekly; identify top sellers and talk about opportunitiesConduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reductionUtilize review process as a tool for Associate talent development, promotion and advancementMonitor and address performance issues on a timely basisAddress Associate concerns in a reasonable and fair manner, consistent with the values expected by the CompanyLead team to support giving back to the local community helping create stronger, healthier places to live and workSkills Summary:A minimum of 1-3 years in a leadership/supervisory position in a service-driven environmentAbility to empower and develop a teamAbility to collaborate and function as a member of a teamAbility to execute plans and strategiesStrong leadership, interpersonal and communication skillsHighly organized and able to adapt quickly to changing prioritiesAbility to anticipate and solve problems, act decisively and persist in the face of obstaclesCommitment to exemplifying the highest integrity and professional business standardsThis job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.