NFC Amenity Management
Fairfax, VA
Oct 12, 2018
Oct 15, 2018
Accountant, IT
Other, Restaurant
Full Time
Overview:NFC Amenity Management, one of the nation's largest concierge, health club and spa management firms, operates more than 220 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2800 employees delivering the highest standards and commitment to every project we undertake. Simply put we are Giving the best of ourselves to our clients everyday! We have some of the best training and development for those employees willing to excel in the areas outlined below. An aggressive growth plan for the company allows for upward mobility for those ready for an exciting and rewarding career with us.Responsibilities: Standing and greeting residents and guests according to company standardsMaintaining ownership of the process of resolving resident and guest complaintsInteract with all residents, showing genuine appreciationProvide knowledgeable and comprehensive information about the surrounding areasPromptly answer, record, and complete all resident requests, phone calls, questions, or concernsAssist in the scheduling of move-ins and move-outsScheduling and facilitating deliveries and residents' moves. Monitoring surveillance camerasMonitoring and securing the lobbyWalking the premises to ensure that the highest standards are being maintainedComplete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, event planning, pet walking, housekeeping, grocery delivery, etc.Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendorsFacilitating realtor and potential buyer visitsArranging airport and local transportation by establishing a network of competent and reliable companiesScheduling dinner reservations upon requestFollow all company policies and procedures, including NFC grooming standardsMaintain confidentiality of proprietary information and resident identificationEnforcing safety proceduresLogging and announcing visitorsComply with quality assurance expectations and standards

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