Sales Associate Clarks Ace Hardware

Individually Owned and Operated Ace Hardware Store
Ellicott City, MD
Oct 12, 2018
Oct 15, 2018
Full Time
Established in 1845, Clarks Ace Hardware is owned by Margaret Clark and has been in the Clark family since before the Civil War. Our store has always been different from 'Big Box' locations because Clarks goes above and beyond to provide exceptional customer service and is home to "hard-to-find" items. We are seeking bright, energetic and focused individuals to join our team! Our company cares about our local community and all of the employees within our walls. We strive to always put our employees first, ensuring our customers in turn receive exceptional customer service.We are proud to offer flexible scheduling, great benefits, and an awesome employee discount. Customer Service:Provide a positive representation of [EMPLOYER].Proactively assist customers in solving problems.Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.Possess a friendly outgoing demeanor; work well with customers as well as associates.Ensure all pages and calls are answered promptly, courteously and effectively.Forward any customer complaint that cannot be handled to a member of management.Possess strong product knowledge and knowledge of store layout and location of products.Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.Store OperationsAssist in creating a positive, professional and safe work environment.Assist with receiving, checking in and stocking of merchandise throughout the store.Assist with maintaining back stock levels.Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.Assist with merchandise resets through the store.Provide assistance to Department Specialists, ie price changes, special orders.Ensure signage is current throughout the store.Operate forklift with proper training.Communicate any Store Support Center issue to General Manager for follow up.Communicate any merchandising, cost control or sales idea to General Manager.Participate in store meetings.Be professional in appearance and actions.Perform all other duties as assigned.

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